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Access Barrie

Access Barrie combines the strengths of Customer Service, Marketing & Communications, and Transit & Parking to easily and efficiently connect the people who live and work in Barrie to the people, places, services and information that matters to them.

Customer Service

The City is committed to assisting our growing community by providing a high-quality and efficient customer service experience. Service Barrie is the City’s one-stop customer contact centre, allowing residents to easily access information and services from one centralized access point.

The multi-year Customer Service Plan is the basis for the Customer Contact Centre Business Case that is now being phased in. Service Barrie will continue enhancing its customer service experience by:

Marketing & Communications

The City strives to inform the public, employees and media about City news, programs and services, and to actively engage stakeholders in creating a stronger, more inclusive, community.

Staff work with all departments, the Mayor, CAO and City Council to develop internal and external strategic communications plans, marketing and promotional materials, and community engagement opportunities.

Key messages and opportunities are shared through traditional media and digital tools including:

We want to hear from you. The City’s Make a Suggestion forum is the best place for you to share your ideas for making our great city even better.

Transit & Parking

The City is committed to providing customer-focused, efficient and affordable parking and transit that links people to the community through an integrated, easy-to-use system.

Transit is responsible for:

 Parking is responsible for:

  • Developing and implementing the City’s parking strategy
  • Creating parking partnerships including opportunities for new parking lots
  • Researching new technology to support parking revenue growth

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