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Fees Under the Act

The Act provides for a mandatory $5 application fee which must accompany each request for information. Depending on the request, additional fees may apply. The fees, as set out in Regulation 823 of the Act, are as follows: 

General Information Requests

Requests for information about a person other than the person making the request or about a municipal program or activity are considered "general information requests" and have different fees than for personal information requests. The following fees apply for requests for general information:

Fee Rate Explanation
Application Fee $5.00 Must accompany the request. The fee is mandatory and cannot be waived.
Computer Programming $15.00 per 15 minutes If needed to develop a program to retrieve information.
Floppy Disks, CD’s, DVD’s $10.00 Per item.
Photocopying $.20 per page  
Records Preparation $7.50 per 15 minutes Required to prepare records for release (removal of confidential information).
Search Time $7.50 per 15 minutes Per person required to search and retrieve records.
Shipping Costs As billed  
Other Fees (as invoiced) Other fees incurred as a result of responding to the request.

 
Personal Information Requests

If an individual is requesting information about themselves, the request is considered a "personal information request". The following fees may apply to requests for personal information:

Fee Rate Explanation
Application Fee $5.00 Must accompany the request. The fee is mandatory and cannot be waived.
Computer Programming $15.00 per 15 minutes If needed to develop a program to retrieve information.
Floppy Disks, CD’s, DVD’s $10.00 Per item
Photocopying $.20 per page
Shipping Costs As billed

 
Other Fees

Appeals – General $25.00 Payable to the Information and Privacy Commissioner.
Appeals – Personal $10.00 Payable to the Information and Privacy Commissioner.

 
Fees Estimates

If it appears that the cost of processing a request will be more than $100, the City will provide a fee estimate before granting access to the record. The City may require that a deposit of 50% of the estimate be paid before completing the processing of the request.

What Information will be Released?

In many cases, requesters are granted full access to the requested information.  However, the Act contains a number of mandatory and discretionary exemptions which allow for the protection of certain types of information. The exemptions are:

Mandatory Exemptions Discretionary Exemptions
Personal Information;
Relations with governments;
Third party information.
Advice or recommendations;
Economic and other interests;
Danger to health and safety;
Draft by-laws, records of closed meetings;
Law Enforcement;
Limitations on access to own personal information;
Solicitor-client privilege;
Published information.

For example, if a record contains someone else’s personal information, or other information which was provided to the City in confidence, the City will sever (or blackout) this information from the record and provide a copy of the severed document.

All requesters receive a decision letter outlining the access decision, costs, etc.  If information has been severed, the exemptions that were applied will be listed.

When will a Decision be Made?

When a formal Access Request is submitted, the City has 30 days of respond to the request.  In circumstances where there is a large volume of records or it is necessary to consult with outside agencies, the City may request an extension of the 30 day time limit.

Appealing the City’s Decision

Requesters have the right to appeal the City’s response to their request to the Information and Privacy Commissioner of Ontario (IPC/O).  The Information and Privacy Commissioner is an independent body which makes impartial decisions under the Act.

To file an appeal, requesters should write to the Commissioner and request a review of the City’s decision within 30 days of receiving their decision letter. The following items also need to be submitted with the appeal:  a copy of the original request for information; a copy of the City's decision letter; and an appeal fee of $25. ($10 for personal information requests)

The Commissioner's Office is located at:

2 Bloor Street East, Suite 1400,
Toronto, Ontario, M4W 1A8,
Telephone: (416) 326-3333 or toll free 1-800-387-0073. 

More information regarding the appeal process may be obtained from the IPC’s official website at www.ipc.on.ca

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