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Potholes usually occur in the spring when frost develops and snow is melting, and usually develop on the side of the road. Residents are warned to be careful when going through puddles because they can hide potholes. The City does not repair potholes in driveways and private parking lots.

As soon as the City is notified about a pothole, a crew is dispatched to repair it. In the winter and spring, the asphalt often does not adhere sufficiently so the pothole may develop again quite quickly. Once the weather permits, the pothole is filled with a more permanent asphalt. To report a pothole to City staff, please provide location details via one of the following channels:

The Formation of Potholes

  1. Water seeps into cracks in the pavement.
  2. The water builds up and softens the ground under the road.
  3. The water freezes and expands, which pushes the pavement up.
  4. When the water under the pavement dries, a hole is left beneath the road.
  5. The pavement is now weakened. As soon as a car drives over this area, the pavement collapses, leaving behind a pothole.

Damage Claims

If a person is looking to submit a claim for damages he/she is required to submit in writing to the attention of Legal Services (P.O. Box 400, 70 Collier Street, Barrie, ON, L4M 4T5; or including the following information so an investigation can be initiated:

  • contact information
  • day the damage occurred
  • road the pothole that damaged the vehicle was on
  • direction travelled
  • a landmark to identify the location of the pothole
  • the damages being claimed

Please note: where roads meet the minimum maintenance standards as set out by the Ontario government, the City of Barrie has no obligation to process a claim.

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