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Landlord & Tenant Information

Fire Safety

When it comes to fire safety within rental dwellings, both tenant and landlord have responsibilities under the Ontario Fire Code and both parties can be charged with offences. Learn about fire safety responsibilities.

Water Billing

The City provides two options to owners who wish to have their tenant(s) responsible for water and wastewater costs. The City also assists owners in the collection of tenants' overdue water wastewater accounts. Get the details.

Property Standards for Renters & Tenants

With any of the following regulated matters found under FAQ’s below, the Building Services Department expects:

  • the tenant to co-operate with the owner, landlord and/or property manager (owner) by providing access, in accordance with applicable legislation, to carry out repairs at reasonable times, and
  • the owner/tenant to carry out and complete remedial work in a timely manner.

We are here to assist both the owner and tenant achieve compliance with municipal by-laws. Any attempts to hinder the owner’s efforts to carry out remedial work are discouraged and may negatively affect the priority of the complaint and/or prompt completion. Likewise, if necessary, non-compliance with a notice or order will result in Building Services exercising the fullest extent of the law.

Complaint Process

In most cases, a written complaint must be received by the Building Services Branch to initiate an investigation. Upon receipt, a Property Standards Officer will investigate. The investigation may include any or all of the following actions:

  • contacting the tenant and/or owner to confirm the complaint is valid or has been resolved,
  • attending the property to conduct an inspection to obtain evidence,
  • issuing verbal or written orders to the contraveners (with applicable service fees),
  • initiate additional legal action where necessary.

All complaints should be directed to the Property Standards Branch. A name and phone number of the complainant and owner are required so an thorough investigation can be conducted. The Property Standards Officer may contact the owner to confirm they are aware of tenant's concerns. Tenant/occupants are expected to provide access to the owner or property manager, subject to reasonable notification in accordance with applicable legislation, so they can carry out the necessary remedial work.

Frequently Asked Questions
Can I withhold rent if the owner does not repair my apartment?
Does the owner have to provide minimum heat during the summer?
What can I do if the owner turns my heat off?
Does the owner have to ensure I have hot water?
Is there a violation if the water pressure is insufficient?
I notice a lot of mould in my rental unit. Is this a violation?
Is my complaint kept confidential?

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