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Water Wastewater Billing

The City is responsible for water and wastewater readings, billings, and collection services. All payments and inquiries regarding your water consumption should be made payable to and forwarded to the City of Barrie.

Water and wastewater billings are issued bi-monthly for residential accounts and monthly for non-residential accounts. The bill amounts are determined by the current rates and the consumption of water as registered by the customer's water meter, which is regularly read electronically by the City. 

Customer Forms

New Account / Account Cancellation Form

Owner Tenant Agreement Form

Pre Authorized Payment Form

Budget Billing Plan Form

Online Billing Services

View Your Daily Water Consumption

Using your City water bill, login to the Water Meter Readings application with your Account Number and Meter Number. This service is available to all City of Barrie water customers. Once you have logged in, you can see your daily usage by week, month, or by custom date range as far back as thirteen (13) months.

View Your & Wastewater Billing Account
Currently only available via Internet Explorer or Safari browsers

Please Note: Due to recent upgrades, please use either Internet Explorer or Safari to access view your account. Google Chrome or Firefox will not be compatible and you will receive a server error.  We apologize for any inconvenience.

The City offers an online tool that provides customers with account information including:

  • payment history
  • billing consumption history
  • summary of services provided
  • account status
  • last payment received
  • and bill(s) viewing

To view your account online, you will need your City of Barrie water customer account number and your last water bill from the City of Barrie. Create account the first time you sign in. If you have not received a water bill from the City yet, please use $0.00 in the Total Amount Due field.

Frequently Asked Questions

If I have questions regarding my bill, who do I call?
All bills issued by the City of Barrie are to be paid to the City of Barrie, and any inquiries are to be made directly to the City of Barrie.

City of Barrie Finance Department
Water Billing Branch
70 Collier Street
Office Hours:  Monday – Friday, 8:30am – 4:30pm
Phone: 705-797-5340
Fax: 705-739-4237
Mailing Address:
Box 400, Stn Main
Barrie ON L4M 4T5

All bills issued by PowerStream are to be paid to PowerStream and any inquiries regarding that bill are to be made to PowerStream.

PowerStream Inc.
Monday – Friday, 8:00am – 4:30pm
Phone: 705-722-7222 or 1-877-963-6900

How often will I receive a water wastewater bill?
The City of Barrie will continue the current practice of billing residential customers on a bi-monthly basis, and businesses on a monthly basis.  When you receive your first bill from the City of Barrie, you will then consistently receive a water bill approximately every sixty days if you are a resident, or approximately every thirty days if you are a business.
How do I set up a water wastewater billing account?
If you need to set up a new water account, or change your current account, please contact the City of Barrie Water Billing Branch. A New Account Form may need to be submitted.

Phone: (705) 797-5340
Fax: (705) 739-4237
Email: waterbilling@barrie.ca

Mailing Address:
City of Barrie
Attn: Finance Department
70 Collier St., Box 400, Barrie ON L4M 4T5
How can I pay my water wastewater bill?
Customers can pay their Water Wastewater Bills using any of the following options:

  • Payments through your bank by phone or online-banking
  • Pre-authorized payment plans
  • Payment in person at City Hall Finance Department by cash, cheque or debit
  • Payments by mail sent to:
    City of Barrie
    Attn: Finance Department
    70 Collier St., Box 400, Barrie ON L4M 4T5
If you wish to change your banking information, or do not wish to be on a pre-authorized payment plan for your Water Bill, please contact the City of Barrie Water Billing Branch:

Phone: (705) 797-5340
Fax: (705) 739-4237
Email: waterbilling@barrie.ca
As a property owner, how can I arrange for my tenant to be responsible for water wastewater payments?
Where can I find more information on water wastewater billing services?
If you would like to speak to someone directly regarding the Water Billing Services, please call the Water Wastewater Billing Branch directly at
(705) 797-5340.
Who do I call if there are problems with my water meter?

Any problems that occur with your water meter should be brought to the attention of Water Operations Branch to schedule an appointment to have the meter inspected and repaired if necessary:

Water Operations Branch
Phone: 705-792-7920
WaterOperations@barrie.ca
Hours: Monday to Friday, 8:30am–4:30pm

How is my water meter read?

The City reads water meters remotely using a Smart Point reading device installed on homes and buildings (most often on the outside). The Smart Point relays the reading from the water meter and sends it via radio wave frequency directly to the Water Billing department. Barrie's homeowners and business owners are therefore not disturbed by requests to access the meter for manual reading.

Customers may request to have their Smart Point moved; please call the Water Operations Branch (705-792-7920) to book this free-of-charge service.

My bill is considerably higher, what is the cause of this?
High bills are usually the result of:

  • Malfunctioning toilets (consistently running/ not shutting off; water level is set too high).
  • Leaky faucets
  • Malfunctioning automatic trap fillers
  • A change within the household such as new tenants, more people or visitors
  • New appliances such as a water-cooled air conditioner, dishwasher, hot water tank, heating system or lawn sprinkler system
In almost every case, the cause of the high bill can be traced back to the homeowner's plumbing.

To check for leaks, locate the “trickle indicator’ – a small red or black triangle on your water meter.  Ensure water is not running in the house or building, and then check to see if the trickle indicator is turning, moving or shaking.  If it is, water is flowing through the meter indication a leak somewhere.  The homeowner is responsible for all plumbing repairs and maintenance.  The City is not responsible for internal plumbing leaks.

To check if your toilet seeps, lift the lid off of the water tank, drop in some food colouring or brewed tea or coffee and come back in 20 minutes.  (Don't flush the toilet while you are waiting).  If colour appears in the toilet bowl, the rod-and-ball assembly or flapper needs adjustment or replacement.  The homeowner is responsible for all plumbing repairs and maintenance and the City is not responsible for internal plumbing leaks. 

Leaks can end up causing extremely high bills. If you are aware of any type of water leak in your house you should repair it immediately because it could save you money.

All Water passing through the meter shall be charged for whether used or wasted.

Leaks cost you money:

  • 1/16" A continuous leak creating a stream of water this size would waste 93 m³ of water.
  • 1/8" A continuous leak creating a stream of water this size would waste 372 m³ of water.
  • 1/4" A continuous leak creating a stream of water this size would waste 1491 m³ of water.
  • If you are aware of any type of water leak in your house you should repair it immediately because it could save you money.
I'm moving, what do I do?

Please contact us in writing (email, fax, or mail) to request any account changes:

Water Billing Branch
Fax: 705-739-4237
waterbilling@barrie.ca
Mailing Address: PO Box 400, Stn Main, Barrie ON L4M 4T5

When it's property you own
The sellers' or purchasers' lawyer can apply for a Water Arrears Certificate, which is a statement of outstanding estimated charges at the time of closing. The City will obtain a final reading on the closing date. A final bill is then sent to the seller at the service address unless the seller requests that the final bill be sent elsewhere. Alternatively, please complete an Account Cancellation Form that can be completed and submitted to the Water Billing Branch.

When it's a property you rent 
The tenant will be required to complete a New Account/Account Cancelation Form and the owner of the property will have to complete the Owner Tenant Agreement Form.  Both forms, once completed can be submitted to the Water Billing Branch.  A final bill is then sent to the previous tenant at the service address unless the tenant requests that the final bill be sent elsewhere.

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