Customer Service Contact Centre
We’re here to help.
We are working to enhance the quality and efficiency of interactions residents have with the City by moving towards providing the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs.
After-hours, press zero for emergency assistance; appropriate on-call staff may assist you.
||1st Floor City Hall, 70 Collier Street
||City Hall, 70 Collier Street
P.O. Box 400, Barrie, ON, L4M 4T5
Service Barrie can help you:
||taxes, water bills, parking tickets
||transit passes, parking passes, garbage tags
||recycling containers, organics (green) bins, Community Information & Waste Reduction calendar, bid packages for City tenders, and City of Barrie pins
||City Hall tours, art displays for City Hall, and use of display case
||Information about Roads, Parks & Fleet services (i.e. Communities in Bloom, winter control, street sweeping)
||Service requests for Roads, Parks & Fleet services (i.e. potholes, dead tree replacement, street lights out), applications for Specialized Transit use, bids & tenders
|More services to come!
The City's Facebook, Twitter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy
Make a Suggestion
The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.
Submit a Complaint
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.
Department Contact Form
Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email email@example.com; your message will be directed to the appropriate department.
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