Impact of automation and innovation is one of three key performance indicators relating to the Offering Innovative and Citizen-Driven Services priority, one of five priorities outlined in City Council's
2018–2022 Strategic Plan.
Improving operational efficiency with the use of technology demonstrates effective governance and a return on capital investments in innovation and automation.
2020 saw digital transformation of City activities, accelerated by the COVID-19 pandemic, with a number of corporate projects, software enhancement and process improvement initiatives implemented. City staff identified 59 projects in 2020 that created cost savings or operational efficiencies for staff or residents.
2021 continues to see service adaptation and process re-engineering to shift to digital and reduce manual activities.
2019 performance: $388,556
2019 was the first year that we provided City staff with a formal innovation tracker that reported on business improvement activities that resulted in cost savings, customer time savings and/or revenue generated. A total of four projects were reported in 2019:
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