Dana Clarke Manager of Innovation & Continuous ImprovementAccess Barriedana.firstname.lastname@example.org
Impact of automation and innovation is one of three key performance indicators relating to the Offering Innovative and Citizen-Driven Services priority, one of five priorities outlined in City Council's
2018–2022 Strategic Plan.
Improving operational efficiency with the use of technology demonstrates effective governance and a return on capital investments in innovation and automation.
2019 was the first year that we provided City staff with a formal innovation tracker that reported on business improvement activities that resulted in cost savings, customer time savings and/or revenue generated. A total of four projects were reported in 2019:
2020 expects to show a leap forward in digital transformation of city activities, accelerated by the COVID-19 pandemic, with a number of corporate projects, software enhancement and process improvement initiatives planned. The tracker will be promoted in Q4 2020 reminding staff to capture their business improvement efforts.
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