​Customer Service

The City is committed to assisting our growing community by providing a high-quality and efficient customer service experience.

Service Barrie is the City’s one-stop customer contact centre, allowing residents to easily access information and services from one centralized access point.

The multi-year Customer Service Plan is the basis for the Customer Contact Centre Business Case that is now being phased in. The City will continue enhancing its customer service experience by:

• incorporating more City services into Service Barrie.
• providing customers with more self-serve options through online services and  Pingstreet.