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Submitting a Claim Against the City of Barrie

Filing a Claim

If you have suffered a loss for which you believe the City may be responsible, you can file a claim against the City. To do so, you must follow the process outlined below in order for the City to consider your claim. In situations involving disrepair of a City road or sidewalk, you will be required to provide notice to the City within 10 days of the incident.

Although the City recognizes that suffering a loss can be upsetting, it is important to know that the City is not your insurer. In that regard, if you have an automobile or property insurance policy, we suggest that you report the incident to your insurance company or broker right away. By getting your insurance company involved immediately, you will be in a better position as the policy will protect your interests should you submit a claim to your insurance company. Should your insurance company believe the City is responsible for the loss, the insurer may seek compensation against the City on your behalf.

At the City of Barrie, we are committed to collecting and using your personal information responsibly. The privacy and protection of your personal information is of utmost importance to us. The City is subject to the provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). M.F.IP.P.A. requires that a local government protect the privacy of an individual's personal information that exists in its records and that it follow rules regarding the collection, retention, use, disclosure and disposal of personal information in its custody or control.

The City endeavours to ensure that only required personal information is collected in accordance with authorized statues, by-laws, etc. and complies with the privacy provisions. Personal information contained on the form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 8 and will be used for the purposes of receiving, assessing and responding to claims submitted to the City. During the process of your claim it may be necessary to share your information with internal and external partners.

Claims Process

Prepare your notice of claim in writing and ensure it contains the following:

  • Your name, mailing address, email address and telephone number;
  • A complete description of when and where the incident took place;
  • A complete description of what happened including photographs, motor vehicle accident reports and/or records prepared by public authorities;
  • If the incident involved a City contractor or within a construction area, the name of the contractor; 
  • The names and contact information of any witnesses;
  • A complete description of your claim for damages including all documentation to support or substantiate your claim such as receipts and estimates; and
  • If you have reported the incident to your insurance company, the name and contact information of the insurance adjuster assigned to your insurance claim.
Online Claim Submission Form

Complete the online claim submission form. Upon completion of the form, you will receive an automatic acknowledgement of your claim.

Response Times and the Involvement of External Adjuster

Upon receipt of your claim, the City will acknowledge your claim within three business days. Your claim maybe forwarded to an external adjusting firm in order for an adjuster to conduct an investigation into the facts and circumstances of your incident and to determine whether the City is legally liable for your claim for damages. A representative of the adjusting firm will contact you within six business days of the City receiving your notice of claim. Please note that the response time may vary depending upon the complexity of your claim and the availability of information.

Alternative submission options 

The City also accepts notices of claims by personally delivering your claim letter to City Hall, regular mail, or fax.

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