Legislative Services Department
Phone: (705) 739-4220, ext. 4715
Fax: (705) 739-4206
Ministry of Government & Consumer Services
Access and Privacy Office
134 Ian McDonald Blvd, Toronto, ON M7A 2C5
The Act provides for a mandatory $5 application fee which must accompany each request for information. Depending on the request, additional fees may apply. The fees, as set out in Regulation 823 of the Act, are as follows:
Requests for information about a person other than the person making the request or about a municipal program or activity are considered "general information requests" and have different fees than for personal information requests. The following fees apply for requests for general information:
If an individual is requesting information about themselves, the request is considered a "personal information request". The following fees may apply to requests for personal information:
If it appears that the cost of processing a request will be more than $100, the City will provide a fee estimate before granting access to the record. The City may require that a deposit of 50% of the estimate be paid before completing the processing of the request.
In many cases, requesters are granted full access to the requested information. However, the Act contains a number of mandatory and discretionary exemptions which allow for the protection of certain types of information. The exemptions are:
For example, if a record contains someone else’s personal information, or other information which was provided to the City in confidence, the City will sever (or blackout) this information from the record and provide a copy of the severed document.
All requesters receive a decision letter outlining the access decision, costs, etc. If information has been severed, the exemptions that were applied will be listed.
When a formal Access Request is submitted, the City has 30 days of respond to the request. In circumstances where there is a large volume of records or it is necessary to consult with outside agencies, the City may request an extension of the 30 day time limit.
Requesters have the right to appeal the City’s response to their request to the Information and Privacy Commissioner of Ontario (IPC/O). The Information and Privacy Commissioner is an independent body which makes impartial decisions under the Act.
To file an appeal, requesters should write to the Commissioner and request a review of the City’s decision within 30 days of receiving their decision letter. The following items also need to be submitted with the appeal: a copy of the original request for information; a copy of the City's decision letter; and an appeal fee of $25. ($10 for personal information requests)
The Commissioner's Office is located at:
2 Bloor Street East, Suite 1400,
Toronto, Ontario, M4W 1A8,
Telephone: (416) 326-3333 or toll free 1-800-387-0073.
More information regarding the appeal process may be obtained from the IPC’s official website at www.ipc.on.ca
The page you are attempting to view is not currently compatible
with the dimensions of your device. Please visit this page on a
There are no items to display.