70 Collier Street, Box 400
Barrie, ON L4M 4T5
The City of Barrie is committed to continuous organizational improvement in an environment where all complaints are dealt with fairly in a respectful, transparent fashion, as quickly as possible.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.
A complaint is distinct from:
In order to request a service, or to notify the City that a scheduled service was not provided on time (e.g. a scheduled garbage collection, a street not plowed) we encourage you to submit your request for service at contact us.
In order to submit a formal complaint to the City, you will be asked to provide the following information:
If you are submitting a complaint on behalf of someone else, the Municipal Freedom of Information and Protection of Privacy Act does not allow the City to collect information from you about a complaint that someone else has, unless we have the signed written consent of that other person. If you are representing someone (including a family member) as the agent or contact person you will need to have them complete the Complaint Representative Consent Form and submit it with the complaint.
Complaints are used to assist us in improving services, policies and procedures.
All written complaints are reviewed by Access Barrie Customer Service management staff. The information is treated as confidential to protect your privacy; however, you should be aware that in investigating a complaint, the circumstances may indirectly identify you. If you provide contact information, we will inform you of any actions resulting from your complaint. If you are not satisfied with the outcome, we will advise you of your options. Please note-complaints that involve personnel are confidential and details cannot be disclosed
The personal information you choose to provide on this form is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), M.56 R.S.O. 1990. The information you provide will be used to investigate the complaint and may be used for contact purposes. Questions about this collection can be directed to the Manager of Customer Service Access Barrie.
Ready to submit a complaint?
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