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Skip Navigation LinksCOVID-19-Frequently-Asked-Questions Frequently Asked Questions re COVID-19

COVID-19 Pandemic

Frequently Asked Questions

We've compiled frequently asked questions received via social media and by Service Barrie representatives in relation to the COVID-19 pandemic. This page is updated frequently.

Please refer to this month's Service Barrie FAQs for general questions that may not be related to the COVID-19 pandemic.

General
What does the State of Emergency mean?

Declaring an emergency provides the City of Barrie with additional powers and resources to protect the health and safety of Barrie residents and streamlines the decision-making process for expediency through the City’s Emergency Control Group.

In a State of Emergency, the City is exempt from standard procurement requirements and labour restrictions, allowing the City to act quickly and put all resources to dealing with the crisis. By declaring an emergency, the City also has the potential to receive additional funding or support from other levels of government should it be announced.

What City services have been impacted by COVID-19?

The City of Barrie has business continuity plans in place to ensure essential City services continue to be delivered. However, the COVID-19 has impacted some City services. For a current list of affected services visit barrie.ca/services.

​Is City Hall open?

Service Barrie is open for regular in-person services, no appointments needed.* In-person services are available 8:30am–4:30 pm, Monday–Friday (excluding holidays). Face masks are required. Please review safety precautions at City Hall. For resident convenience and to skip the line, appointments can be made in advance by calling 705-726-4242.

Please note that property taxes and water/wastewater bills can be paid through:

  • telephone/internet banking 
  • drop box at City Hall
  • post-dated cheque by mail: Service Barrie, Barrie City Hall, 70 Collier St, P.O. Box 400, Barrie, ON, L4M 4T5

* Exception: Appointments are required for obtaining marriage licences and commissioning of business licences.

Are outdoor fires restricted in Barrie during COVID?

There is currently no fire ban in Barrie for residents with permits. Residents are reminded to restrict attendance at outdoor fires to members of their immediate household only as per the Provincial order. For up-to-date information on the fire danger rating for Barrie visit barrie.ca/BurnPermits.

Outdoor burning permits are available for purchase online only during the COVID-19 pandemic via barrie.ca/BurnPermits.

How does curbside pickup for customers work in Downtown Barrie?

Effective Tuesday, May 12, 2020, changes to downtown parking along Dunlop St. were implemented to make it easier for downtown businesses and their customers to take advantage of curbside pickup.

The City has temporarily designated all on-street parking spaces along Dunlop St. from Poyntz St. to Toronto St. as “loading only zones” under the Traffic By-law. This change limits parking to standing for 10 minutes or less and will help maintain traffic flow in the area.

The change is in effect until further notice.

How many City workers can be in a work vehicle at one time?

During COVID-19 the City has put measures in place to ensure the maximum number of employees permitted in a city vehicle at one time is one, with the exception of Barrie Fire and Emergency Service.

Is the City issuing marriage licences?

Yes. Please call 705-726-4242 to book an appointment with Service Barrie. See information re marriage licences for more detail.

Is the City conducting COVID-19 monitoring in municipal wastewater?

The City of Barrie has joined the province-wide wastewater surveillance initiative for COVID-19 monitoring in municipal wastewater. The City is providing samples from the Wastewater Treatment Facility to labs that will run analysis to determine the amount of COVID-19 present. Learn more.

Physical Distancing, Self-Isolation, & Mask Use
Does the City have a by-law to enforce physical distancing? What are the fines for not following the by-law?

The Barrie COVID-19 Emergency Measures By-law helps protect the health and safety of residents. The by-law prohibits certain activities and regulates physical distancing to help contain the spread of COVID-19 in the community. Individuals not adhering to physical distancing regulation can be fined a minimum of $500 and maximum of up to $100,000 for each offence.

Is wearing masks indoors mandatory?

Yes. The Simcoe Muskoka District Health Unit issued a directive for all of Barrie, Simcoe and Muskoka that effective Monday, July 13, 2020, when you enter into a public indoor space a (e.g. grocery store, community centre, shopping mall, hair salon, library, place of worship, etc.), or use a public transit you are required to wear a face covering.

Please visit the SMDHU website for full details, including FAQs, about mandatory mask use.

A face covering means a medical or non-medical mask or other face covering such as a bandana or scarf that covers the mouth and nose.

Children under the age of 2 or those under 5 who cannot be persuaded, are not required to wear a face covering, as well as individuals whose health or ability, or cultural or religious reasons would prevent them from doing so. No proof of exemption is required.

Enforcement of mandatory mask wearing may be conducted by police officers as well as provincial offences officers (which includes municipal bylaw offers and public health enforcement personnel).

Does Barrie's COVID-19 Emergency Measures By-law apply to businesses?

The municipal order requires businesses to maintain the 2-metre distancing both inside and outside the store if they have a queue.

If you have questions about what is open or impacts to business or employment, plaase call the Stop the Spread Business Information Line at 1-888-444-3659.

What should I do if I see someone who is not self-isolating when they should be?

Please take proper precautions and distance yourself from them to limit your risk of exposure. Remind the person that not following public health guidelines puts all people at risk and encourage the person to reach out to community services if they need help to self-isolate.

Provincial Orders & Essential Businesses
What Provincial restrictions are currently in place?

The provincial government has a three-step plan to safely and gradually lift public health measures based on ongoing progress of provincewide vaccination rates and improvements of key public health and health care indicators. For full information please refer to Reopening Ontario.

Who do I call if a business is operating in contravention of the Provincial orders?

Municipal Law Enforcement Officers are available to respond between 8am and 11pm. They can be reached by phone (705) 739-4241 or email enforcement.services@barrie.ca. Phone call volumes may require you to leave a message. Please note that calls or emails received after 8pm may be actioned the next day depending on available resources.

Residents may also contact the Simcoe Muskoka District Health Unit to report a concern about a local business by calling the SMDHU Health Connection line at 705-721-7520 (1-877-721-7520) or filling out the secure online form.

​Garbage & Recycling
Is the landfill open?   

Yes.  For full information please visit barrie.ca/landfill.

Are there any changes to curbside collection services?

Curbside collection is proceeding as normal, however there have been sorting and packaging changes due to COVID-19. In an effort to keep curbside collection drivers safe during this time, please: 

  • place facial tissues, paper towels and napkins in a securely tied garbage bag instead of the green bin.
  • place garbage in securely tied garbage/plastic bags, not loose in your garbage can.   ​​
  • place organics in securely tied compostable bags, not loose in the green bin.​
  • keep a distance of two metres from curbside collection drivers.

Reminder: Cleaning Wipes go in the Garbage! Cleaning wipes cannot go in the green bin and should not be flushed.

If not sure where an item goes, please check the item lookup tool

Events, Amenities & Activities
Has the City cancelled all special events/programming?

All in-person special events and theatre shows are cancelled until further notice. City of Barrie Theatres also remain closed to the public until further notice.

Cancellations/closures will be regularly reviewed by the City’s Emergency Control Group and could be extended based on the most current advice of Public Health.

The City will continually update barrie.ca/services as the situation changes.

Are washrooms open in waterfront parks?

Centennial Park & Heritage Park washrooms are open 7am–9pm daily until November 1. The Southshore Community Centre's externally-accessible washroom (located near Allandale Station Park and Military Heritage Park) is open daily, 8am–5pm. Washrooms at Tyndale Park, Minet’s Point Park, Shear Park, St. Vincent’s Park and Johnson’s Beach Park are open daily 7am–7pm until November 1. 

Are City recreation and cultural facilities open?

Allandale Recreation Centre, Holly Community Centre, East Bayfield Community Centre, are open. Please visit barrie.ca/RecUpdates for more information.

Sports fields and courts are open; please visit barrie.ca/SportsFields for up-to-date information.

City-run theatres remain closed until further notice​.

Transit
What is Barrie Transit doing to ensure the safety of riders?

The City has implemented increased safety measures to protect drivers and riders during this time. Please visit barrie.ca/TransitNotices for full information, including FAQs.

Do I have to wear a face mask on buses and at terminals?

Yes. The Simcoe Muskoka District Health Unit issued a directive for all of Barrie, Simcoe and Muskoka that effective Monday, July 13, 2020, when you enter into a public indoor space or use public transit you are required to wear a face covering if possible. Please visit barrie.ca/TransitNotices for more detail specific to Barrie Transit.

Do transit staff members need to wear face masks?

Barrie Transit staff members, including operators (drivers), are required to wear masks or face coverings when working in indoor public spaces, unless the staff member is within or behind a physical barrier.

COVID-19
When and how is the vaccine being administered?

The Simcoe Muskoka District Health Unit is leading the efforts to immunize residents in our region. Please visit the health unit's website for full information about local planning, clinics, appointments, and more.

Where can I access healthcare information in the Barrie area during the COVID-19 emergency?

A website launched for residents to access information on common healthcare needs and local information about COVID-19, such as where to go in the Barrie area if you have symptoms, and how to get your COVID-19 test results. The site also provides general health information regarding how health care is modified during the pandemic. Visit barriehealth.ca.

What should I do if I think I have COVID-19 symptoms?

If you think you have COVID-19 symptoms use the online assessment tool and follow those instructions.

The Simcoe Muskoka District Health Unit has advised that anyone who has new cold-like/respiratory symptoms (regardless of travel history), and has not been tested for COVID-19, is to self-isolate at home for 14 days, or until their symptoms have resolved, whichever is longer.

How many people in Simcoe County currently have COVID-19?

The Simcoe Muskoka District Health Unit updates the amount of cases daily. See the latest information at http://www.simcoemuskokahealthstats.org/topics/infectious-diseases/a-h/covid-19

Where can I get tested for COVID-19 in Barrie?

If you have severe symptoms go to RVH’s Emergency Department or call 9-1-1.

Residents are being asked to go to Assessment Centres only if they:

  • Are showing COVID-19 symptoms;
  • Have been exposed to a confirmed case of the virus, as informed by their public health unit or exposure notification through the COVID-19 app; or
  • Are a resident or worker in a setting that has a COVID-19 outbreak, as identified and informed by their local public health unit.

Clinics / Assessment Centres:

  • RVH Testing Centre
    29 Sperling Drive
    You must have a pre-booked appointment; see information about how to book appointments.
    Hours: 7 days a week, 8am–8pm (excluding holidays)
  • Prince William Way Walk-In Clinic
    829 Big Bay Point Road, Barrie, Unit D12
    You must have a pre-booked appointment; call 705-722-1199.
    Hours: Monday–Friday 8am–8pm; Weekends 9am–3pm (excluding holidays)
  • Barrie COVID-19 Assessment Centre
    490 Huronia Road - Rear Building
    (Behind Urgent Care Clinic)
    You must have a pre-booked appointment; schedule an appointment online. ​

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