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City Services COVID-19 Info | City Services

​COVID-19 (Novel Coronavirus)

COVID-19 is a respiratory virus with pneumonia-like symptoms. There are confirmed cases in Canada, including Ontario. The City is working closely with the Simcoe-Muskoka District Health Unit and other community partners to monitor the global situation and respond accordingly. 

A state of emergency has been declared. It is urgent that Barrie residents take steps NOW to limit the number of people we come in contact with to help stop the spread of COVID-19. Learn more.

The City's Emergency Control Group (ECG) continues to meet regularly. The group includes senior leadership from various departments across the City including Fire and Police. Service changes and impacts, information for travellers returning to Canada, and frequently asked questions are outlined below.

Support for Business

The City is working with industry partners to identify actions that support businesses, workers and residents in responding to the economic impact of COVID-19. Please visit for information.

Service Changes to Help Residents

  • Reduced Enforcement of parking and noise by-laws until further notice. Staff continue to take calls and reports regarding by-law enforcement at (705) 739-4241. Full info
  • Free Barrie Transit until April 6, 2020. Riders must board and exit the bus from the rear door only, if able.There may be intermittent service issues on some routes. Please consult the Live Bus Map to track your bus before departing on your trip. Full info
  • Water Wastewater Billing: There will be no new late fees or City-imposed non-sufficient funds (NSF) charges for water wastewater bills, and no water shutoffs will be carried out, until June 30, 2020. Residents and property owners can opt out or suspend pre-authorized payment plans. Full info
  • Property Tax Billing: There will be no new late fees or City-imposed non-sufficient funds (NSF) charges for tax bills until June 30, 2020. Residents and property owners can opt out or suspend pre-authorized payment plans. Full info

Impact on Other City Services

The City has business continuity plans in place to ensure es​sential City services continue to be delivered.


The following City facilities/areas are closed to the public until further notice. Buildings remain open to staff for essential service delivery. Staff are ensuring increased sanitizing practices on all common touch points and public spaces at buildings that remain open, as well as Barrie Transit buses.

Service Barrie continues to be operational for email and phone service: or 705-726-4242.

  • All municipal playground equipment, waterfront fitness equipment, dog off-leash parks, skateboard parks, tennis courts, basketball courts and picnic areas/pavilions are closed to public access. Signs are being installed at all locations. More info   
  • Barrie City Hall (70 Collier St.)
  • Provincial Offences Act Offices (45 Cedar Pointe Dr. & 575 West St. in Orillia)
  • Operations Centre (165 Ferndale Dr. N.)
  • LandfillHou​sehold Hazardous Waste Facility​ & Environmental Centre (272 Ferndale Dr. N.)
    Curbside Collection is occurring as scheduled. The contractor continues to have access to the landfill.
  • Surface Water Treatment Plant (20 Royal Parkside Dr.)  
  • Wastewater Treatment Facility (249 Bradford St.)
    Residents may notice water service crews working around the city in teams of one or two to complete essential work to keep water services working effectively and efficiently. These staff are practicing social distancing and taking precautions as advised by the Health Unit.  
  • All City-run recreation facilities & community centres
    Visit for info re recreation programs and rentals.
  • Sadlon Arena
  • All City-run theatres
  • Barrie Public Libraries

Current Status of Reduced City Services

The City’s customer service centre, Service Barrie, remains reachable by email or phone: or 705-726-4242. Service Barrie reps are available Monday to Friday, 8am to 5pm.Residents are encouraged to visit to apply for small building permits and to pay for parking or speeding tickets.

  • Council & General Committee
    On March 19, the Province of Ontario passed the Municipal Emergency Act, 2020 to permit virtual participation in council, committee or local board meetings.On Monday, March 30, Barrie City Council will hold a Special Council Meeting virtually starting at 5pm. The public can watch the meeting live at the City of Barrie’s YouTube channel or on Rogers TV. The meeting agenda is available at
  • Advisory Committees
    Advisory committee meetings are cancelled until further notice.
  • Barrie Courts
    All Provincial Offences Act matters scheduled from Monday, March 16 through to and including Friday, April 3 will be adjourned and rescheduled to a later date.Full info
  • Environmental Services
    The City’s landfill ​is closed to the public. Curbside collection is occurring as scheduled. 
  • Right Of Way Activity (ROWA) Permits 
    Due to facility closures, applications must be submitted through email and payments must be made by cheque and dropped off at City Hall drop boxes (front entrance at 70 Collier St or entrance at back parking lot).

Information for Travellers Returning to Canada

As directed by the Government of Canada, residents have been advised against all international travel. Travellers who have returned from Hubei Province (China), Iran or Italy need to contact the health unit within 24 hours of arriving in Canada and MUST self-isolate (i.e. stay at home and avoid close contact with others, including those in their home) for a total of 14 days. 

Travellers who have returned from anywhere else outside Canada, including the United States, should self-isolate for a total of 14 days.

Call Telehealth Ontario, 1-866-797-0000, or your primary care provider’s office if you experience symptoms of COVID-19 (e.g. fever, cough, difficulty breathing). Call ahead prior to visiting any healthcare provider, a hospital or local assessment centre and let them know about travel history and symptoms so that they can make arrangements to see you quickly, provide testing, and ensure that they use proper infection control measures.

Before visiting the assessment centre, individuals should seek guidance on whether it is appropriate for them to do so. People should not go to an assessment centre unless they have symptoms of the COVID-19.Ontarians can do so by:

  • using a new online self-assessment tool
  • calling Telehealth Ontario at 1-866-797-0000
  • calling the Simcoe Muskoka District Health Unit at 705-721-7520, from 8:30am–8pm (weekends: 8:30am–4:30pm). 

Frequently Asked Questions

What should I do if I see someone who is not self-isolating when they should be?

Please take proper precautions and distance yourself from them to limit your risk of exposure. Remind the person that not following public health guidelines puts all people at risk and encourage the person to reach out to community services if they need help to self-isolate.

What is the City doing to get people to follow Public Health’s guidelines?

The City is using every available communications tool to ask residents to stay home when possible and keep physical distance when in public. If you approach someone who is not following public health guidelines, please take proper precautions and distance yourself from them to limit your risk of exposure.

You can call the health unit’s Health Connection line at 705-721-7520 (1-877-721-7520) to report any large group gatherings that go against provincial direction. The health unit is working in partnership with local police to address these issues.

What does the State of Emergency mean?

Declaring an emergency provides the City of Barrie with additional powers and resources to protect the health and safety of Barrie residents and streamlines the decision-making process for expediency through the City’s Emergency Control Group.

In a State of Emergency, the City is exempt from standard procurement requirements and labour restrictions, allowing the City to act quickly and put all resources to dealing with the crisis. By declaring an emergency, the City also has the potential to receive additional funding or support from other levels of government should it be announced.

Will the City designate additional “non-essential” businesses?

City is not considering shutting down any further businesses other than those announced by the Province of Ontario.

Will City construction projects continue? Are they able to, given the requirements for distancing?

Yes. As announced by the Province on March 23, construction work is included in the Provincial Government's list of essential services. We have ensured that all our City construction contractors have implemented COVID-19 procedures/protocol. Construction workers working on City projects are limiting contact with each other and additional hand sanitizers and wipes have been made available to them. No meetings are being held inside construction trailers, instead site meetings are being conducted via teleconference.

City staff (project managers, inspectors) involved in these projects are also following appropriate distancing and sanitizing protocols. The safety of City staff and our contractors is of utmost importance.

Why are food take-out restaurants still open?

Restaurants and other food facilities that prepare and serve food, only for delivery or takeaway are included in the Provincial Government’s list of essential services. Essential services may continue their operations to maintain supply chains and ensure the people of Ontario have access to necessities, including groceries, medicines and other essential products. The City encourages anyone visiting these establishments to use precaution by keeping your hands clean and maintaining a physical distance of at least 2m (6 feet) from others.

How many people in Simcoe County currently have COVID-19?

The Simcoe Muskoka District Health Unit updates the amount of cases daily. See the latest information at

What should I do if I think I have COVID-19 symptoms?

If you think you have COVID-19 symptoms use the online-assessment tool and follow those instructions.

The Simcoe Muskoka District Health Unit has advised that anyone who has new cold-like/respiratory symptoms (regardless of travel history), and has not been tested for COVID-19, is to self-isolate at home for 14 days, or until their symptoms have resolved, whichever is longer.

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