Submit feedback re Specialized Transit
Apply for Specialized Transit or manage your account
Service Barrie 70 Collier Street, 1st Floor Phone: (705) 726-4242ServiceBarrie@barrie.ca
Specialized Office Hours / Client Reservations: Phone: (705) 792-5033 press 1Mon – Fri 7:30am – 5:30pm Sat – Sun 9:00am – 5:00pm
Specialized Client Transportation Hours: Phone: (705) 792-5033 press 1Mon – Fri 5:00am –12:30am Sat – 6:45am –12:30am Sun
– 8:30am– 10:30pm
Client IVR Self Serve Line for Trip Confirmation & Cancellation: Phone: (705) 737-6949
Specialized Transit is a door-to-door shared ride accessible public transit service intended for persons unable to use Barrie Transit's conventional accessible fixed-route system due to a disability. Specialized Transit enables clients to stay active in their community.
Specialized Transit is available on an unconditional (permanent), temporary or conditional basis, depending on eligibility. Registered clients may use the service for medical appointments, school, shopping, visiting family or friends and social outings within the City of Barrie limits.
There are three different types of eligibility for Specialized Transit service:
Eligibility criteria for Specialized Service is based on several guiding principles. Eligibility is considered on a case by case basis for persons unable to use Conventional Transit due to a disability. Eligibility is not based on a particular disability, age, income or lack of available public transit in an applicant's area. Eligibility is not for those who find it more difficult or are unwilling to use a regular conventional fixed route public transit system. Specialized Transit is not an attendant care service. Passengers whose medical conditions require specific transportation (i.e. extreme fragility requiring transportation below regular speeds or inability to remain on the vehicle for up to one hour) need to contact a non-emergency medical carrier for transportation.
Applicants must be residents of the City of Barrie. Specialized Transit will provide service to any person visiting Barrie who meets the eligibility requirements and is an active registrant of another accessible service. A
Visitor Service Request Form is required for verification of eligibility and registration with another accessible service in their home jurisdiction.
As you contemplate eligibility for Specialized Transit, please consider you may be able to use Barrie Transit's conventional accessible fixed-route system. Barrie Transit offers accessible buses on all conventional routes. Accessible features include pre-boarding electronic announcement, on-board next stop announcement call/display system, low-floors with ramp, hand rails and priority seating with space for two wheelchairs.
Apply for specialized transit online
ORdownload the application form and return the completed form by email to
ServiceBarrie@barrie.ca, by fax to 705-730-0377, or by mail to Service Barrie, P.O. Box 400, Barrie, ON, L4M 4T5.
Once received, the application will be reviewed within
14 calendar days and notification of eligibility will be sent to you. Please note that an incomplete application cannot be processed and will result in delays.
Please note: if a client does not use Specialized Transit during a consecutive 2-year period, they will be deemed inactive, and will have to re-apply for the service.
Specialized Transit offers the same fare structure as Conventional Transit Services. For detailed information on our rates, please visit our
Specialized Transit is a shared ride system and you can expect to be on our vehicles up to
60 minutes (one hour) before you arrive to your destination, so please book accordingly.
Specialized Transit operates with a 30-minute scheduling window, that is from 15 minutes before the scheduled pick up time to 15 minutes after the scheduled pick up time. For example, if you have a booked trip for a 10am pickup, the Specialized Transit operator will be scheduled to arrive between 9:45am and 10:15am.
Please call the Office/Reservation line at 705-792-5033 (press 1) up to one week (7days) in advance and be prepared to provide the following information:
Please call the self-serve automated line 705-737-6949, available 24 hours a day, 7 days a week
If you wish to cancel your ride please call as soon as possible so that we may accommodate others.
When you call the self-serve line, it will ask you for your Client Identification Number. Once you have entered it, it will ask you to enter your password (same as your client identification number). The self-serve line will remind you that anytime you may press "0" for assistance. The self-serve line will then greet you by name and ask you to Press 1: to confirm a previously booked trip or; Press 2: to cancel a trip. The self-serve line will offer you several options in regards to confirmation or cancelling your trip.
We understand that sometimes plans change, however, please cancel your trip as soon as possible should you not be able to go out. Your cancellation and consideration will allow us to accommodate other passengers. A same day cancellation up to
30 minutes before your scheduled pick-up time is considered a
late cancellation and is subject to a $3.00 fare the next time the service is used. A monthly pass or ride card cannot be used to pay the no show/late cancellation fare. The No Show fare and policies apply.
The No Show policy applies to passengers who fail to appear at the pick-up location within
5 minutes of the arrival of the vehicle. When a No Show occurs, Specialized Transit will automatically cancel the remainder of trips for that day unless we hear from you. If a return trip is needed, we will do our best to re-schedule your trip, however, there may be a lengthy delay or you may be responsible for arranging alternate transportation. No shows are subject to a $3.00 fare. The no show fare must be paid the next time the service is used. A monthly pass or ride card cannot be used to pay the no show/late cancellation fare.
A maximum of
four No Shows and/or late cancellations in one calendar month or
refusal to pay no show/late cancellation fare will result in a
five-day suspension of service. Continued violations of the NO Show Policy may result in progressive suspensions of service of up to 90 days.
Passengers who wish to use the service at the same time and location more than twice weekly on a regular basis (for work, education and/or appointments) may be able to book their trips in advance through a subscription service. Transportation can be provided only if resources are available for the time requested.
Once your subscription service is set up, you must use the specific bookings at least 75% of the time; otherwise your booking may be suspended or cancelled. Clients who have schedules that change frequently are not eligible for subscription service. All subscription bookings are currently automatically cancelled on some statutory holidays. Please note that if you cancel a regular morning pickup, your afternoon ride is assumed to be cancelled as well, unless otherwise notified.
If a companion (voluntary spouse, partner, friend or family) will be accompanying you, tell the booking agent when you make your trip reservation as we must reserve them a seat as well. A companion is required to pay their own fare when traveling with you. Companions may travel permitted space is available and it does not result in other eligible passengers with disabilities being denied service.
Our Specialized Transit vehicles can accommodate wheelchairs and scooters that are no larger than 42 inches in length and 30 inches in width, and the combined weight of the passenger and their assistive device must not exceed 800 lbs.
Clients who use scooters must be able to transfer to a seat. Parcels should not hang on the handles of an assistive device unless secured in a proper wheelchair or scooter bag. It is important to ensure that your assistive device (including walkers, rollators etc) is clean and in good repair (i.e. tires, seatbelt, foot rests, and brakes). If your assistive device is deemed unsafe your trip may be refused. You are responsible for the safe and effective maneuvering of your own assistive device.
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