Barrie Transit ON Demand
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Barrie Transit ON Demand
Barrie Transit ON Demand (TOD) is a pilot project to explore a new way to provide transit service in Barrie.
Transit ON Demand is a Barrie Transit service without a fixed schedule or route. The bus travel is optimized by a computer based upon rider trip requests. TOD operates within a specific zone allowing riders to travel from bus stop to bus stop within the zone on demand. Please view a
map of the pilot zone.
Transit ON Demand is best used in low transit demand times and areas when fixed routes are most inefficient and expensive. The benefits of TOD in these instances include:
Fares for TOD are the same as regular
Barrie Transit fares. Monthly pass, cash, and transfer are payment options available for users to select within the app.
Vehicles operate Monday to Saturday, 6:45 a.m. to 5:30 p.m. Rides cannot be booked that would depart or arrive outside of these service hours.
No, the TOD service is only available in a select zone and the to/from designated bus stops within that area.
this area of Barrie, population density is low, which means there are not as many transit customers as there are in other established communities. This makes it expensive and inefficient to provide traditional bus service with fixed routes and schedules. On demand, shared transportation service may provide an opportunity to introduce cost-effective and efficient transit service in this area.
The TOD pilot will run from August 2020 until approximately August 2021. After that, it will be assessed based on rider satisfaction and system reliability to see if the program will continue or be expanded.
Children under the age of 12 must be accompanied by an adult. Strollers are permitted on board.
Pickup times are estimates and can vary up to 10 minutes during off-peak traffic times and 18 minutes during peak traffic times. You will receive updates on arrival times in the app and get a text message when your ride is close using real-time traffic predictions.
This is a shared transportation service so there may be up to ten other customers in the vehicle at one time. Rides may not be direct because the driver may pick up or drop off other customers along the way. When you select your trip, the app will provide you with an accurate and guaranteed "arrive before" time and your trip will not take longer than 25 minutes.
You can bring luggage or grocery bags on board, but they cannot be placed on seats if other passengers require them. You are responsible for loading/unloading your belongings. The TOD bus has a
bike rack on front, which you will be responsible for loading and unloading.
As with regular transit service, passengers who require the support of a service animal are permitted to bring their service animal onto the vehicle and into a transit facility at any time. For the safety of all passengers, service animals must always be securely leashed and under the care and control of the owner. Vehicle operator, authorized transit staff, supervisor or security may ask for confirmation of service animal certification.
The TOD bus if fully accessible and will allow for up to 1 wheelchair to ride at a time. To ensure availability, there is an option to select this service when booking a ride. As with regular public transit service, the driver does not assist you in entering or exiting the vehicle, or from door-to-door. If you require door-to-door accessible transit service, please visit
Barrie Transit Specialized Transit.
Yes, you can cancel your trip by selecting is in the app and clicking ‘cancel’. If you must cancel your trip, aim to cancel it at least 60 minutes prior to boarding. To ensure service quality, we ask all customers to:
Your account could be reviewed if you have a high late cancellation rate (cancelling less than 30 minutes prior to boarding time 3+ times in one calendar month). When your account is under review, we will first contact you to get a better understanding of the situation, provide trip-planning tips and issue a warning. If the issue continues, Barrie Transit may suspend the account.
To ensure a fast trip for all riders and accurate timing predictions, the maximum time the vehicle will wait for you at your requested pickup location is 30 seconds. The expectation is riders are waiting at the stop. To ensure service quality, we ask all customers to:
If you fail to board your ride without prior cancellation 3+ times in the last calendar month, your account will come under review. When your account is under review, we will first contact you to get a better understanding of the situation, provide trip-planning tips and issue a warning. If the issue continues, Barrie Transit may suspend the account. To ensure service quality, we ask all customers to:
Download the Barrie Transit ON Demand app (BarrieTOD) and set up an account. Then select the ‘to/from’ of a trip and time you would like to travel. The ‘arrive before’ time on a trip is a guaranteed arrival time.
You can book trips up to 7 days in advance, with no limit on the number of trips per day.
A trip is booked and guaranteed when you receive approval from the app immediately after selecting the trip. The app will not make a booking if a trip is unavailable.
No, riders need to be booked via the app for the system to perform properly (i.e. to generate accurate pickup and drop-off times)
The TOD maximum capacity is 11 people or 10 if one of those people is in a wheelchair.
You can book a ride with Transit ON Demand at
https://book.barrietod.rideco.com/#/. If internet service is an issue, please contact our booking agents at 705-792-5033 (press 1).
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