Service Barrie 70 Collier Street, Box 400
Phone: (705) 726-4242
Phone (TTY): (705) 792-7910ServiceBarrie@barrie.ca
2013–2018 Corporate Multi-year Accessibility Plan
2013–2018 Transit Multi-year Accessibility Plan
Multi-Year Accessibility Plan
Barrie is one of Ontario's leading communities in accessibility and is committed to accessibility and the tenets of the AODA. The City is actively working to remove barriers to persons with disabilities.
2021 marks the 20th anniversary of the City's Accessibility Advisory Committee (AAC). The AAC's mandate is to champion issues related to the provision of an accessible community on behalf of all Barrie citizens. See some of the AAC’s achievements and highlights over the years.
The Accessibility of Ontarians with Disabilities Act, 2005 (AODA), is a law passed by the Ontario legislature that allows the government to develop specific standards of accessibility and to enforce them. The standards are made into laws called regulations, and they provide the details to help meet the goal of the AODA. The AODA is the foundation on which the standards are built.
The purpose of the accessibility standards is to move organizations in Ontario forward on accessibility. The standards will set requirements in a number of key areas and will be reviewed at least every five years. The goal of the Act is to make the Province of Ontario completely accessible by 2025.
The Integrated Accessibility Standard was released in the summer of 2011 and was recently updated in 2016 to include the Accessible Customer Service Standard, as well as the standards for: Information and Communication, Employment, Transportation and the Design of Public Spaces. The City of Barrie is committed to working towards being compliant with all of the standards under the AODA as they are introduced. For more information on the AODA or accessibility in Ontario, please visit the
Ministry of Government and Consumer Services.
The City of Barrie has an overarching
Accessibility Policy and accompanying
Accessibility Procedure, in addition to working to integrate accessibility and the AODA tenets into already existing
City of Barrie policies. The City is committed to continuous improvement and will work to regularly review and update all policies for accessibility.
The City also has an Accessible Customer Service Policy which includes information on:
City of Barrie employees, contractors and vendors are required to complete training which includes:
Training is required for City suppliers of goods and services. The AODA legislation states that contractors, vendors, and individuals that the City of Barrie has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service. Training can be as simple as reading through the
Understanding Accessible Customer Service Training Booklet.
Once contractors/vendors have trained their staff, they will be considered compliant by the City of Barrie after they have completed and returned the
Accessibility Compliance Form. Completed forms are to be faxed to (705) 739-4233 or mailed to:
City of Barrie Attention: C. Dillon 70 Collier Street, P. O. Box 400 Barrie, ON L4M 4T5
Please contact Service Barrie with any feedback at (705) 726-4242 or
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