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View Your Account

The City offers an online tool for customers to review their Water and Wastewater Billing account.

This tool provides customers with account information including payment history, billing consumption history, summary of services provided, account status, last payment received, and bill(s) viewing. 

We have recently upgraded this application. For the first time you sign in to the upgraded application, New Users will be required to create their new user profile so that their email address becomes the new USER ID. Users can then Login using their email address and password for all future visits. Click the NEW USER link to proceed on your first visit.
*** If you previously set up an account in the old application, you can continue to the LOGIN page on your first visit to complete the user profile setup. Enter your Account # and Password that was used in the old application; or your email address and Password that was used in the old application. If the system can verify that the entries are correct, you will be taken to the profile setup page to complete the transfer of the information from the old to new application. If you cannot remember your password, you may choose the Reset Password option on the Login page to reset your password by email; once reset, you can continue to Login to complete your profile setup/merge. Please note that password requirements have been increased, and therefore; if your previous password does not meet the new requirements you will be prompted to create a new password that meets the enhanced criteria.

Frequently asked questions:

What is “new” or different about this application from the previous one?

This application is an enhanced version of the previous one, and therefore provides much of the same information. What has changed is that the site will work on all Internet Platforms; security was enhanced by requiring stronger passwords (passwords must contain at least one upper and lower case letter, at least one number and a minimum of 6 characters) and adding the requirement for Security Questions to be set up so that the customer has the ability to reset their password themselves through the Reset Password option.

What Internet platform will this application work on, as the previous one only worked on Internet Explorer and Safari?
The new “View Your Billing Account” application will work on all Internet platforms.

I already created a profile for my water billing account on the old application. Was it transferred to the new application or do I need to create a new profile?
As this is an enhanced application, there are still some steps that have to be taken to complete your setup on the new site and enable your account. Therefore, if you previously created an account on the old version, on your first visit you can begin by going to the ‘Login’ page. Enter your Water Billing Account number (000xxxxxx-000xxxxxx) into the User ID field and the password you created in the old version. If these credentials are entered correctly, the system will recognize that you are an existing/returning user and will prompt you to complete the necessary fields for the profile setup, and will send you an email to confirm the setup. After this is complete, you will be able to Login using your email address and password. Once logged in, your water billing account will already be “linked” to your profile. Alternatively, you can begin by entering your email address into the User ID field and the password you created in the old version. Should you not be able to remember your previously setup password, you can choose the Reset Password option on the LOGIN page to reset by email. Once your password is reset, you can Login with your email address and password and complete the profile setup.
I completed the setup of my profile, I clicked the link in the email, and I have logged in. Why can’t I see any Water Billing information?
After logging in for the first time you need to click on to the Add Account button on the left hand side. In order to add an account you will need to enter the Water Account # and the Total Amount Due from your most recent water bill. This information will be verified in the system and if entered correctly, the account information will then be available to view through the added buttons on the left hand menu.
My water account is new and I have not received my first water bill yet. Can I still create an account?

Since the first step is to create a user profile, you may proceed with clicking NEW USER and following the steps to complete your user profile. You will then be able to Login to the system, however you will have to wait for your first bill to be issued before you can Add Account to view your billing information.


Access your Water and Wastewater Billing Information

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