70 Collier Street, Barrie
PO Box 400, Stn Main
Barrie ON L4M 4T5
Please contact us in writing (email, fax, or mail) to request any account changes.
So staff can best serve you, please have your most recent bill in front of you when calling the City regarding your Water Bill. Staff suggest having a pen and paper handy to take notes.
The City offers an online tool for customers to review their Water and Wastewater Billing account.
This tool provides customers with account information including payment history, billing consumption history, summary of services provided, account status, last payment received, and bill(s) viewing.
We have recently upgraded this application. For the first time you sign in to the upgraded application, New Users will be required to create their new user profile so that their email address becomes the new USER ID. Users can then Login using their email address and password for all future visits. Click the NEW USER link to proceed on your first visit.
*** If you previously set up an account in the old application, you can continue to the LOGIN page on your first visit to complete the user profile setup. Enter your Account # and Password that was used in the old application; or your email address and Password that was used in the old application. If the system can verify that the entries are correct, you will be taken to the profile setup page to complete the transfer of the information from the old to new application. If you cannot remember your password, you may choose the Reset Password option on the Login page to reset your password by email; once reset, you can continue to Login to complete your profile setup/merge. Please note that password requirements have been increased, and therefore; if your previous password does not meet the new requirements you will be prompted to create a new password that meets the enhanced criteria.
This application is an enhanced version of the previous one, and therefore provides much of the same information. What has changed is that the site will work on all Internet Platforms; security was enhanced by requiring stronger passwords (passwords must contain at least one upper and lower case letter, at least one number and a minimum of 6 characters) and adding the requirement for Security Questions to be set up so that the customer has the ability to reset their password themselves through the Reset Password option.
Since the first step is to create a user profile, you may proceed with clicking NEW USER and following the steps to complete your user profile. You will then be able to Login to the system, however you will have to wait for your first bill to be issued before you can Add Account to view your billing information.
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