70 Collier Street, Barrie Phone: 705-726-4242 Fax: 705-739-4237
Mailing Address: PO Box 400, Stn Main Barrie ON L4M 4T5
Moving? Please contact us in writing (email, fax, or mail) to request any account changes.
So staff can best serve you,
please have your most recent bill in front of you when calling the City regarding your Water Bill. Staff suggest having a pen and paper handy to take notes.
The City is responsible for water and wastewater readings, billings, and collection services. All payments and inquiries regarding your water consumption should be made payable to and forwarded to the City of Barrie.
Sign up for e-billing by logging in or creating an online water billing account and get notified by e-mail when your bill is due. If creating a new online account, you'll need to add your water account(s) using information from your most recent water bill(s).
Earlier this year (effective April 23, 2020) the payment due date grace periods for water wastewater bills were extended to 63 days for residents and businesses. For residential properties the extension was applicable for two billing periods. For non-residential properties the extension was applicable to four billing periods since they are billed every 30 days.
As regular billing cycles have resumed, you may now notice you have two bills with due dates that are close together.
Residential water wastewater account holders can apply (one time only) to eliminate the fixed charge for water and wastewater on their next bimonthly bill if you are suffering from financial hardship as a result of COVID-19. Please complete the Residential Water and Wastewater Covid-19 Pandemic Relief Request form. Council has currently limited the funding available for this initiative, therefore account holders in need should apply as soon as possible. Please refer to the next application deadline for each billing area.
Residential customers who are experiencing financial hardship as a direct result of the Covid-19 pandemic which renders the payment of normal household expenses difficult should apply.
There is a possibility that not every applicant will receive the credit as it is on a first come first credited basis to the maximum amount of the funds allocated to this initiative.
Please complete the following online form:
Upon completion and submission of the form, a pop-up screen will advise that the application submission was successful.
Once the application is reviewed and processed, the credit will be processed in the next billing cycle. The credit will eliminate the fixed charge on your upcoming bi-monthly bill. Bill dates vary depending on the property location with the City of Barrie.
The credit will eliminate the fixed charge that would have been billed on your upcoming bi-monthly bill. The fixed charge is pro-rated to the actual number of billing days; the credit will reduce the impact of this charge to zero.
Landlords can apply for the credit. Once the credit is applied to the water account, the expectation is that the landlord reduces the amount the tenant owes by the credit on the account.
Please call Service Barrie at (705) 726-4242 and a Customer Service Representative will assist with completing the application on your behalf.
No, you are only able to apply for the credit once.
Water and wastewater billings are issued bi-monthly for residential accounts and monthly for non-residential accounts. The bill amounts are determined by the current rates and the consumption of water as registered by the customer's
water meter, which is regularly read electronically by the City.
Owner Agreement Form - Tenant Occupancy
Pre-Authorized Payment Form
Budget Billing Plan Form
Mailing Address Change Form
New Account/Cancellation Form
Using your City water bill, login to the Water Meter Readings application with your Account Number and Meter Number. This service is available to all City of Barrie water customers. Once you have logged in, you can see your daily usage by week, month, or by custom date range as far back as thirteen (13) months.
By creating an online water billing account, customers have access to the following:
All bills issued by the City of Barrie are to be paid to the City of Barrie, and any inquiries are to be made directly to the City of Barrie.
Service Barrie 70 Collier Street Office Hours: Monday – Friday, 8:30am – 4:30pm Phone: 705-726-4242 Fax: 705-739-4237
Mailing Address: Box 400, Stn Main Barrie ON L4M 4T5
Please refer to
information for property owners and tenants.
Any problems that occur with your
water meter should be brought to the attention of Water Operations Branch to schedule an appointment to have the meter inspected and repaired if necessary: Water Operations Branch
Phone: 705-792-7920WaterOperations@barrie.caHours: Monday to Friday, 8:30am–4:30pm
The City reads water meters remotely using a Smart Point reading device installed on homes and buildings (most often on the outside). The Smart Point relays the reading from the water meter and sends it via radio wave frequency directly to the Water Billing department. Barrie's homeowners and business owners are therefore not disturbed by requests to access the meter for manual reading.
Customers may request to have their Smart Point moved; please call the Water Operations Branch (705-792-7920) to book this free-of-charge service.
To check for leaks, locate the “trickle indicator’ – a small red or black triangle on your water meter. Ensure water is not running in the house or building, and then check to see if the trickle indicator is turning, moving or shaking. If it is, water is flowing through the meter indication a leak somewhere. The homeowner is responsible for all plumbing repairs and maintenance. The City is not responsible for internal plumbing leaks.
To check if your toilet seeps, lift the lid off of the water tank, drop in some food colouring or brewed tea or coffee and come back in 20 minutes. (Don't flush the toilet while you are waiting). If colour appears in the toilet bowl, the rod-and-ball assembly or flapper needs adjustment or replacement. The homeowner is responsible for all plumbing repairs and maintenance and the City is not responsible for internal plumbing leaks.
Leaks can end up causing extremely high bills. If you are aware of any type of water leak in your house you should repair it immediately because it could
save you money. All Water passing through the meter shall be charged for whether used or wasted.
Leaks cost you money:
Please contact us in writing (email, fax, or mail) to request any account changes:
Service Barrie Fax: 705-739-4237ServiceBarrie@barrie.ca Mailing Address: PO Box 400, Stn Main, Barrie ON L4M 4T5
When it's property you own The sellers' or purchasers' lawyer can apply for a Water Arrears Certificate, which is a statement of outstanding estimated charges at the time of closing. The City will obtain a final reading on the closing date. A final bill is then sent to the seller at the service address unless the seller requests that the final bill be sent elsewhere. Alternatively, please complete an Account Cancellation Form that can be completed and submitted to the Water Billing Branch.
When it's a property you rent The tenant will be required to complete a New Account/Account Cancelation Form and the owner of the property will have to complete the Owner Tenant Agreement Form. Both forms, once completed can be submitted to the Water Billing Branch. A final bill is then sent to the previous tenant at the service address unless the tenant requests that the final bill be sent elsewhere.
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