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Frequently Asked Questions

Frequently Asked Questions
If I should have questions regarding my bill, who do I call? Answer
All bills issued by the City of Barrie, are to be paid to the City of Barrie and any inquiries are to be made directly to the City of Barrie.

City of Barrie                                        Office Hours:    Monday - Friday
Finance Department                                                      8:30am - 4:30pm
70 Collier St            
Box 400                                                Phone Number: (705) 797-5340
Barrie ON L4M 4T5                            Fax Number:   (705) 739-4237

All bills issued by PowerStream are to be paid to PowerStream and any inquiries regarding that bill are to be made to PowerStream.

PowerStream Inc.
Monday – Friday, 8:00am - 4:30pm
(705) 722-7222
1-877-963-6900

How often will I receive a Water Wastewater Bill? Answer
The City of Barrie will continue the current practice of billing residential customers on a bi-monthly basis, and businesses on a monthly basis.  When you receive your first bill from the City of Barrie, you will then consistently receive a water bill approximately every sixty days if you are a resident, or approximately every thirty days if you are a business.
How do I set up a Water Wastewater Billing Account with the City of Barrie? Answer
If you need to set up a new water account, or change your current account please contact the City of Barrie Water  Billing.  A New Account Form will need to be submitted.

Phone: (705) 797-5340
Fax: (705) 739-4237
Email: waterbilling@barrie.ca

Mailing Address:
City of Barrie
Attn: Finance Department
70 Collier St., Box 400, Barrie ON L4M 4T5
How can I pay my City of Barrie Water Wastewater Bill? Answer
Customers can pay their Water Wastewater Bills using any of the following options:

  • Payments through your bank by phone or online-banking
  • Pre-authorized payment plans
  • Payment in person at City Hall Finance Department by cash, cheque or debit
  • Payments by mail sent to:
    City of Barrie
    Attn: Finance Department
    70 Collier St., Box 400, Barrie ON L4M 4T5
If you wish to change your banking information, or do not wish to be on a pre-authorized payment plan for your Water Bill, please contact the City of Barrie Water Billing Branch:

Phone: (705) 797-5340
Fax: (705) 739-4237
Email: waterbilling@barrie.ca
Where can I find more information on the new Water Wastewater Billing services? Answer
If you would like to speak to someone directly regarding the Water Billing Services, please call the Water Wastewater Billing Branch directly at
(705) 797-5340.
Who do I call if there are problems with my water meter? Answer
As is the current procedure, any problems that occur with your water meter, you should call the City of Barrie Water Customer Services Branch to schedule an appointment to have the meter inspected and repaired if necessary. To contact the Water Customer Services Branch you may call (705) 792-7920 ext 4805, Monday to Friday, 8:30am to 4:30pm.
How is my water meter read? Answer
The Advanced Metering Infrastructure (AMI) system is new technology that fully automates the City of Barrie’s water meter reading network. Through the use of wireless radio transmitters that are attached to each property, the City of Barrie will have the ability to transfer your water meter reading through a secured network system. Your water consumption data will be transferred directly into the AMI software that authenticates the readings prior to it being submitted into the new billing system.
My bill is considerably higher, what is the cause of this? Answer
High bills are usually the result of:

  • Malfunctioning toilets (consistently running/ not shutting off; water level is set too high).
  • Leaky faucets
  • Malfunctioning automatic trap fillers
  • A change within the household such as new tenants, more people or visitors
  • New appliances such as a water-cooled air conditioner, dishwasher, hot water tank, heating system or lawn sprinkler system
In almost every case, the cause of the high bill can be traced back to the homeowner's plumbing.

To check for leaks, locate the “trickle indicator’ – a small red or black triangle on your water meter.  Ensure water is not running in the house or building, and then check to see if the trickle indicator is turning, moving or shaking.  If it is, water is flowing through the meter indication a leak somewhere.  The homeowner is responsible for all plumbing repairs and maintenance.  The City is not responsible for internal plumbing leaks.

To check if your toilet seeps, lift the lid off of the water tank, drop in some food colouring or brewed tea or coffee and come back in 20 minutes.  (Don't flush the toilet while you are waiting).  If colour appears in the toilet bowl, the rod-and-ball assembly or flapper needs adjustment or replacement.  The homeowner is responsible for all plumbing repairs and maintenance and the City is not responsible for internal plumbing leaks. 

Leaks can end up causing extremely high bills. If you are aware of any type of water leak in your house you should repair it immediately because it could save you money.

All Water passing through the meter shall be charged for whether used or wasted.

Leaks cost you money:

  • 1/16" A continuous leak creating a stream of water this size would waste 93 m³ of water.
  • 1/8" A continuous leak creating a stream of water this size would waste 372 m³ of water.
  • 1/4" A continuous leak creating a stream of water this size would waste 1491 m³ of water.
  • If you are aware of any type of water leak in your house you should repair it immediately because it could save you money.
I'm moving, what do I do? Answer
  • When it's property you own
    The sellers' or purchasers' lawyer can apply for a Water Arrears Certificate, which is a statement of outstanding estimated charges at the time of closing. The City will obtain a final reading on the closing date. A final bill is then sent to the seller at the service address unless the seller requests that the final bill be sent elsewhere. Alternatively, please contact the City to obtain a Closing Account Form that can be completed and submitted to the Water Billing Branch.
  • When it's a property you rent 
    The tenant will be required to complete a New Account/Account Cancelation Form and the owner of the property will have to complete the Owner Tenant Agreement Form.  Both forms, once completed can be submitted to the Water Billing Branch.  A final bill is then sent to the previous tenant at the service address unless the tenant requests that the final bill be sent elsewhere.

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