Water Operations Branch
20 Royal Parkside Drive, Barrie
Did you receive a letter? You need to contact a Qualified Person and have the work completed within the required time frame. Refer to the instructions on the letter, or as outlined in the Step-by-Step Process listed on this webpage.
Let's all do our part to keep our drinking water safe! Thank you in advance for doing your part to help protect and maintain our safe drinking water for all who work, visit, and reside in our community.
Notice to Building Owners and Operators
The COVID-19 pandemic has forced the prolonged closure or reduced occupancy of many buildings in our city. As Ontario begins to lift restrictions and communities prepare to reopen public spaces, building owners and operators need to be aware of issues that could threaten the safety of the water services in their building.
While municipal utilities are responsible to get clean, safe drinking water to each property, it is the responsibility of each property owner to ensure the safety of their plumbing systems and the water within their building.
For full details, read the
letter to building owners that is accompanying water bills going to Industrial, Commercial and Institutional (ICI) buildings, and follow the
guidelines set out by the Canadian Water and Wastewater Association.
Affected customers will receive notice by mail to comply with the Backflow and Cross Connection
By-Law. This by-law applies to all industrial, commercial, institutional, and multi-unit residential properties.
We understand that achieving compliance may be delayed for reasons outside of your control as a result of the COVID-19 pandemic. Please call 705-739-4220 x4890 or email firstname.lastname@example.org to discuss deadline extensions and/or alternative arrangements. No penalties will be issued.
A cross-connection is any connection between drinking water and any source of pollution or contamination. Cross connections pose a hazard to the drinking water system if backflow was to occur and contaminated water is drawn back into the drinking water.
Backflow is the undesired reversal of water flow within a plumbing system. This can occur two ways:
In these instances the unprotected cross connections to the drinking water system, which contain pollutants or contaminants, have the potential to be drawn or forced back into the drinking water piping and distributed throughout the system. This results in unsafe conditions on the property and places the drinking water system, and citizens of the community, at risk.
Obtain the services of a Qualified Person (QP). A QP has registered with the City and has provided proof of current certifications, insurances and calibrated testing equipment. All QPs operate independently and are in no way affiliated with the City of Barrie.
The City will mail a letter entitled
Notice to Comply with Section 6.0 Required Surveys when the property requires a Cross Connection Control Survey to be completed. The next step in this process is to have a Survey performed by the QP of your choice on your property. This will identify any hazardous cross connections within your plumbing system.
This survey is a preliminary inspection of the facility to identify potential or existing cross connections within the building’s plumbing system. The overall degree of hazard of the property will be classified as per the CSA B64 Standard and will be listed on the Cross Connection Control Survey. A survey must be completed every 5 years by a QP and submitted by the owner or the QP to the City for review.
Once the City has received and reviewed your survey, a letter entitled
Cross Connection Survey Results and Installation Requirements, with a copy of your approved survey, will be mailed to you.
All corrective measures listed on your Cross Connection Control Survey must be completed. This ensures you are doing your part in maintaining safe drinking water in our community. This includes the following:
Ensure your backflow prevention devices are tested and maintained
every year. In order to comply with the City’s By-Law, testable backflow preventers shall be field tested at the following times:
The City mails a letter entitled
Annual Cross Connection Control Testing/Maintenance to affected customers annually. This letter serves as a reminder that the current backflow prevention devices are due for annual testing.
The following fees are associated with Backflow Prevention and Cross Connection Control Program (effective May 1st, 2017).
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