Door-to-door sales and home service contracts
Your rights under the Consumer Protection Act
The City wants residents to be aware of door-to-door sales scams. Know your consumer rights and learn how to avoid these common scams.
Each year, the City receives a number of calls from residents who have had individuals coming to their door making false claims about water quality, or to sell water heaters, furnaces or to check water filters.
Most complaints about door-to-door sales and rentals are about unclear contracts or misrepresentations by sales people. These salespeople sometimes ask to enter residents’ homes to view or inspect their water systems, check water quality or to inspect appliances.
New Provincial Rules:
As of March 1, 2018, certain products and services can no longer be offered or sold at your home unless you initiate the transaction (for example, by calling or emailing a business and asking them to come to your home). There are some exceptions if you call for repairs or already have a contract in place. Learn more.
Residents are under no obligation to let sales representatives into their homes. If residents are suspicious of any sales people coming to their door, or if these persons refuse to leave when asked, residents are encouraged to call Barrie Police for assistance at 705-725-7025 (non-emergency) or call 911 if they pose an immediate threat to your well-being.
The Ministry of Government and Consumer Services provides a lot of information to help consumers prevent any type of door-to-door scams. The Ministry advises people to keep the following tips in mind when you open your door to a salesperson:
Call Barrie Police for assistance at 705-725-7025 (non-emergency) or call 911 if they pose an immediate threat to your well-being.
No. Barrie’s drinking water is produced and distributed by highly trained and dedicated water professionals under strict regulatory requirements as prescribed by the Ministry of Environment and Climate Change (MOECC). It is tested and safe to drink directly from the tap without further treatment or filtration. As a result, there is no “need” for residents to equip their homes with supplementary filtration systems; however residents may choose to use these systems as a matter of personal preference.
No. Regulatory sampling is conducted on the City of Barrie drinking water system; however these samples are not obtained from residential home services.
Please call the City’s Water Operations Branch at 705-792-7920 or email WaterOperations@barrie.ca.
Under Ontario’s Consumer Protection Act, 2002, you have the right to cancel a contract if:
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