Contact Us

There are many ways to contact your City! This page summarizes contact information for Service Barrie, the City's social media channels, and City Council.

Service Barrie FAQs, November 2023

The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:

Contact Service Barrie

Service Barrie provides the public with a central place to obtain information or direction regarding City-related concerns, and ask questions or provide comments about City services and programs. 

For enforcement matters such as parking, animal control, and property standards, please contact Enforcement Services​ directly seven days a week: 705 739-4241 or enforcement.services@barrie.ca.

Online:

ServiceBarrie.ca
Submit service requests, receive real-time updates, be notified when a service issue has been resolved, apply directly online for pre-approved payment plans, and much more!

Phone:

705-726-4242
Phone lines are monitored Monday to Friday, 8am–5pm (excluding holidays). If you are calling with an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please follow the prompts.​
Email:ServiceBarrie@barrie.ca
Email is monitored Monday to Friday, 8am–5pm.
​In Person:Hours: Monday to Friday, 8:30am–4:30pm. Service Barrie is located on the first floor of City Hall, 70 Collier Street. Payments for invoices, bills, and property taxes are also accepted through the drop boxes located at the front and back of City Hall (Collier Street and Worsley Street entrances).
FAX:705-739-4237
Mail:Service Barrie, P.O. Box 400, Barrie, ON, L4M 4T5

Service Barrie can help you:

Payproperty taxes, water bills, parking tickets, business licence applications/renewals
Purchasetransit passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences, commissioning services, pet licences
Pick uprecycling boxes and green bins, Waste Collection Calendar, pre-ordered engineering records requests, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services, building inspections
SubmitBarrie Transit feedback, applications for specialized transit use and general inquiries, building and zoning complaints, reports of graffiti, freedom of information requests, release of rear lot easement requests, water account cancellations, operations service requests (e.g. potholes, dead tree replacement, street lights out), or a claim.

Reach us on Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Please refer to our Social Media Policy.

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. 

Communicate with City Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Other Resources

Call 211 or visit 211ontario.ca to find programs and services in the Barrie community. 211 is a free and confidential service that easily connects people to the critical social and community supports they need.