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Contact Us

Customer Service Contact Centre
We’re here to help.

We are working to enhance the quality and efficiency of interactions residents have with the City by moving towards providing the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs.

Phone: 705-726-4242
Monday–Friday, 8am–5pm
After-hours, press zero for emergency assistance; appropriate on-call staff may assist you.
Counter: 1st Floor City Hall, 70 Collier Street
Monday–Friday, 8:30am–4:30pm
FAX: 705-739-4237
Mailing Address: City Hall, 70 Collier Street
P.O. Box 400, Barrie, ON, L4M 4T5

Service Barrie can help you:

Pay: taxes, water bills, parking tickets
Purchase: transit passesparking passes, garbage tags, waterfront parking passes, community garden plots, commemorative trees and benches, subdivision papers/map, zoning compliance letters
Pick up: recycling containers, organics (green) bins, Community Information & Waste Reduction calendar, bid packages for City tenders, pre-ordered engineering drawings and City of Barrie pins
Book: City Hall tours, art displays for City Hall, and use of display case
Request: sewer and sanitary device drawings, construction projects and capital plan information, information about Roads, Parks & Fleet services (e.g. Communities in Bloom, winter control, street sweeping)
Submit: application for specialized transit use, purchasing bids, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Roads, Parks & Fleet service requests (e.g. potholes, dead tree replacementstreet lights out),  bids & tenders
More services to come!

Social Media

The City's Facebook, Twitter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy 

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email; your message will be directed to the appropriate department.

( 255 characters maximum. )
Your Email:*

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