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There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, July 2021

Please see Tornado Recovery Updates & Resources for up-to-date information about the situation and related resources.

The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:

What is the City doing about gypsy moths?

It's expected that 2021 will be a significant year for gypsy moth infestation in Ontario. Based on a gypsy moth populations assessment, there are certain areas in Barrie that will experience moderate to significant levels of defoliation. The City is acting in those high infestation areas through an Integrated Pest Management Approach, applying one of four measures. Please refer to Gypsy Moth Management Approach for full details.

Related: Protect your Trees from Gypsy Moth Infestation

Can I barbeque in a City park?

Charcoal cooking appliances are permitted at inland (not waterfront) parks but are not to be left unattended and the user must have a source of extinguishing available and method to remove coals from the park. 

Barbeques and other cooking appliances are not permitted, whether lighted or not, within waterfront parks unless specfically authorized by the City. The use of designated community-use barbeques erected or installed by the City is permitted, however those are currently not available for use due to the pandemic, on advisement from the Simcoe Muskoka District Health Unit.

Please see Parks Regulations & Maintenance for more information.

I just moved to Barrie. How can I get a green bin and recycling boxes?

For delivery of small or large green bins or recycling boxes please call 705-739-4219 or email RethinkWaste@barrie.ca.

Green bins and recycling boxes are available for pickup at the City of Barrie Landfill, 272 Ferndale Drive North, at the Recycling Depot ONLY. The Recycling Depot is located at the lower gate area of the landfill and is open Tuesday to Saturday, 8:30am to 3:30pm.

Bins are not currently available for pickup at any other locations. 

For more information about curbside collection please visit barrie.ca/CurbsideCollection.

Why are drinking fountains not in service?

Water fountains in select Barrie parks are closed indefinitely as we do not have the resources to continually disinfect them for public safety during the COVID-19 pandemic. Signage is posted on fountains.

Why did my taxes go up?

Each year, staff work to balance the cost of providing City services with existing resources. After many amendments to the City's proposed budget, City Council approved the lowest tax increase in 20 years: a 0.92% tax increase for 2021. For the average Barrie home (includes town homes, apartments & detached homes) assessed at $367,550, this increase translates to an additional $40.71 annually.

The property tax increase consists of 0.67% for City services and services provided by our service partners (Barrie Police Services, County of Simcoe, Barrie Public library), and 0.25% for the Dedicated Infrastructure Renewal Fund.

Visit barrie.ca/budget to learn more about the budget, including where your money goes and how Barrie compares.

The final property tax installment is due on September 30. Please see Property Tax Billing Notices for details.

icon ​SERVICE BARRIE:
Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.​

Phone:

705-726-4242
Monday–Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.​

Email: ServiceBarrie@barrie.ca
Monday to Friday, 8am–5pm
​In Person:

Service Barrie is open for in-person services Monday to Friday, 8:30am–4:30pm. No appointments needed except for obtaining marriage licences and commissioning of business licences. Please review Safety Precautions at City Hall.

Please note: payments for invoices, bills, and property taxes are accepted through the drop boxes located at the front and back of City Hall and many services are available at barrie.ca/OnlineServices.

FAX: 705-739-4237
Mail: City Hall, 70 Collier Street
P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Pay property taxes, water bills, parking tickets, business licence applications/renewals
Purchase transit passes, parking passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences, commissioning services, pet licences
Pick up recycling boxes and green bins, Community Information & Waste Reduction calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services, building inspections
Submit Barrie Transit comments, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.

Safety Precautions at City Hall

  • Do not visit City Hall if you are sick or experiencing any symptoms of COVID-19.
  • Everyone entering City Hall is required to wear a face covering.
  • Members of the public should access City Hall via the Worsley St. entrance off the parking lot.
  • Capacity limits will be monitored, and you may be asked to wait outside.
  • Signage and floor decals will indicate proper physical distancing.
  • Please use debit or credit cards to pay instead of cash or cheques, as much as possible.

Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email servicebarrie@barrie.ca; your message will be directed to the appropriate department.




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