There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.
Service Impacts due to the COVID-10 PandemicPlease refer to the
current status of City services and
frequently asked questions. It is not business as usual as things reopen in response to Provincial regulations, and residents may see a reduced service level. The City continues to maintain all essential services citizens rely on every day.
Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of
Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.
In-person services at City Hall, 70 Collier Street, are available on weekdays, 8:30am–4:30pm.
For resident convenience and to skip the line, appointments can be made for all services listed below by request.
The Worsley Street parking lot provides the closest access to the
open entrance at City Hall.
Please view the safety precautions before visiting City Hall.
Payments for invoices, bills, and
property taxes are also accepted through the
drop boxes located at the front and back of City Hall.
The City's Facebook,
Twitter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30.
Related page: Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through
informal and formal channels.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
email@example.com; your message will be directed to the appropriate department.
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