There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.
The top five questions we're receiving, or anticipate receiving, through our customer contact centre:
Earlier this year (effective April 23, 2020) the payment due date grace periods for
water wastewater bills were extended to 63 days for residents and businesses. For residential properties the extension was applicable for two billing periods. For non-residential properties the extension was applicable to four billing periods since they are billed every 30 days.
As regular billing cycles have resumed, you may now notice you have two bills with due dates that are close together.
Due to COVID-19 emergency measures, tax bills were mailed later this year and accounts on a monthly pre-authorized payment (PAP) plan did not have a June payment. If you are on a monthly PAP plan, one sixth of the final billing amount will continue to be withdrawn on the last business day of each month remaining in 2020: November 30 and December 31.
Overnight on-street parking restrictions are not in effect until December 1, unless a "Winter Maintenance Event" is declared (communicated via
barrie.ca/snow, social media,
e-bulletin, and news media).
The City is committed to providing a high level of snow removal service throughout the winter season. Visit
barrie.ca/snow to view recent winter maintenance updates, and the Plow Tracker (accessible via
barrie.ca/PlowTracker) to view when streets were last serviced.
The City has carefully planned
levels of winter road service to combat the diverse weather conditions we see every winter. A combination of City-owned trucks and contracted units provide effective snow plowing services to Barrie roads through our Priority and Secondary route system.
Between November 16th and 27th, residents may receive Property Assessment Notices from the Municipal Property Assessment Corporation (MPAC). Any property that underwent changes in 2020 will receive a new property assessment notice for 2021. Please refer to
Understanding Your Assessment on MPAC's website for more information, including types of assessment notices.
Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of
Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.
In-person services at City Hall, 70 Collier Street, are available on weekdays, 8:30am–4:30pm.
For resident convenience and to skip the line, appointments can be made for all services listed below by request.
The Worsley Street parking lot provides the closest access to the
open entrance at City Hall.
Please view the
safety precautions before visiting City Hall.
Payments for invoices, bills, and property taxes are also accepted through the drop boxes located at the front and back of City Hall.
Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30.
Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through
informal and formal channels.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this,
submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
firstname.lastname@example.org; your message will be directed to the appropriate department.
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