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Contact Us

There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, November 2020

The top five questions we're receiving, or anticipate receiving, through our customer contact centre:

Why is my latest water bill payment due so soon after the previous one?

Earlier this year (effective April 23, 2020) the payment due date grace periods for water wastewater bills were extended to 63 days for residents and businesses. For residential properties the extension was applicable for two billing periods. For non-residential properties the extension was applicable to four billing periods since they are billed every 30 days.

As regular billing cycles have resumed, you may now notice you have two bills with due dates that are close together.

When will pre-authorized payments for property taxes be withdrawn?

Due to COVID-19 emergency measures, tax bills were mailed later this year and accounts on a monthly pre-authorized payment (PAP) plan did not have a June payment. If you are on a monthly PAP plan, one sixth of the final billing amount will continue to be withdrawn on the last business day of each month remaining in 2020: November 30 and December 31.

When do overnight on-street parking restrictions start?

Overnight on-street parking restrictions are not in effect until December 1, unless a "Winter Maintenance Event" is declared (communicated via barrie.ca/snow, social media, e-bulletin, and news media).

How can I find out when plows or sand/salt trucks maintained my street?

The City is committed to providing a high level of snow removal service throughout the winter season.​​ Visit barrie.ca/snow to view recent winter maintenance updates, and the Plow Tracker (accessible via barrie.ca/PlowTracker) to view when streets were last serviced.

The City has carefully planned levels of winter road service to combat the diverse weather conditions we see every winter. A combination of City-owned trucks and contracted units provide effective snow plowing services to Barrie roads through our Priority and Secondary route system.

I received a 2021 Property Assessment Notice from MPAC. What does this mean?

Between November 16th and 27th, residents may receive Property Assessment Notices from the Municipal Property Assessment Corporation (MPAC). Any property that underwent changes in 2020 will receive a new property assessment notice for 2021. Please refer to Understanding Your Assessment on MPAC's website for more information, including types of assessment notices.

iconSERVICE BARRIE:
Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.

Phone:

705-726-4242
Monday–Friday, 8am–5pm
After-hours, press zero for emergency assistance; appropriate on-call staff may assist you.
Email: ServiceBarrie@barrie.ca
​In Person:

​In-person services at City Hall, 70 Collier Street, are available on weekdays, 8:30am–4:30pm.

For resident convenience and to skip the line, appointments can be made for all services listed below by request.

The Worsley Street parking lot provides the closest access to the open entrance at City Hall.

Please view the safety precautions before visiting City Hall.

Payments for invoices, bills, and property taxes are also accepted through the drop boxes located at the front and back of City Hall.

FAX: 705-739-4237
Mail: City Hall, 70 Collier Street
P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Pay property taxes, water bills, parking tickets, business licence* applications/renewals
Purchase transit passes, parking passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences*, commissioning services*, pet licences
Pick up recycling boxes and green bins, Community Information & Waste Reduction calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services
Submit Barrie Transit comments, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.
* For these services the public is required to book an appointment for Tuesdays or Thursdays by calling Service Barrie at 705-726-4242.

Safety Precautions at City Hall

  • Do not visit City Hall if you are sick or experiencing any symptoms of COVID-19.
  • Everyone entering City Hall is required to wear a face covering.
  • Members of the public should access City Hall via the Worsley St. entrance off the parking lot.
  • You will be required to sign in and out of the building.
  • Capacity limits will be monitored, and you may be asked to wait outside .
  • Signage and floor decals will indicate proper physical distancing.
  • If required to assist with your transaction, only one additional person may attend the appointment.
  • Please use debit or credit cards to pay instead of cash or cheques, as much as possible.

Social Media

The City's Facebook, Twitter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email servicebarrie@barrie.ca; your message will be directed to the appropriate department.


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