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Contact Us

There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, July 2022

The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:

How can I apply for a digital waterfront parking permit?

Residents and non-residents can apply for the digital waterfront parking permit through the HotSpot app or website. See instructions.

Can I barbecue in a City park?

Charcoal cooking appliances are permitted at inland (not waterfront) parks but are not to be left unattended and the user must have a source of extinguishing available and method to remove coals from the park. 

Barbeques and other cooking appliances are not permitted, whether lighted or not, within waterfront parks unless specfically authorized by the City. ​

​Community-use barbeques (located in Tyndale Park and Centennial Park) will be open 7 days a week for public use, commencing July 1, 2022.  No person shall dispose of or deposit community use barbeque coals in any waste container or any other location other than those designated for their safe disposal. Please comply with rules listed on Community BBQ Rules signs.

Please see Parks Regulations & Maintenance for more information.​

I'm planning a home project for summer. Where should I begin?

Visit barrie.ca/renovations for pertinent information about popular projects:

If a residential building permit is required, you can apply for building permits 24/7 through APLI and submit all documents and payment online. No visits to City Hall required!​

​How can I get a green bin and recycling boxes?

Delivery Option

Please call 705-739-4219 for delivery of green bins or recycling boxes.

Pickup Options

Upon pickup, photo identification proving Barrie residency must be provided. For information about curbside collection please visit barrie.ca/CurbsideCollection.

How do I get a burn permit?

For property owners and tenants with property owners permission, burn permits​ are available online​ at a cost of $22. Permits are issued per calendar year and expire on December 31 of each year.

Please note: tenants require the owner's permission to obtain a permit before proceeding with an online application request.Tenants should either have their landlords e-mail permission to bfes.support@barrie.ca  or have it available to upload into the online payment system when applying for the burn permit. Please call 705-728-3199 during regular business hours for additional assistance (Monday–Friday, 8:30am–4:30pm).


icon ​SERVICE BARRIE:
Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction regarding City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of online services to easily apply for small building permits, pay for parking or speeding tickets, and much more.​

Online:

NEW! ServiceBarrie.ca

Submit service requests, receive real-time updates, be notified when a service issue has been resolved, apply directly online for pre-approved payment plans and more!

Phone:

705-726-4242
Monday–Friday, 8am–5pm (excluding holidays).

If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.​

Email: ServiceBarrie@barrie.ca

Monday to Friday, 8am–5pm

​In Person:

Service Barrie is located on the first floor of City Hall, 70 Collier Street. Please note: payments for invoices, bills, and property taxes are accepted through the drop boxes located at the front and back of City Hall and many services are available at barrie.ca/OnlineServices.

FAX: 705-739-4237
Mail: Service Barrie, P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Pay property taxes, water bills, parking tickets, business licence applications/renewals
Purchase transit passes, parking passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences, commissioning services, pet licences
Pick up recycling boxes and green bins, Waste Collection Calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services, building inspections
Submit Barrie Transit feedback, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.

Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email servicebarrie@barrie.ca; your message will be directed to the appropriate department.

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