There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.
Tornado Recovery Updates & Resources for up-to-date information about the situation and related resources.
The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:
It's expected that 2021 will be a significant year for gypsy moth infestation in Ontario. Based on a gypsy moth populations assessment, there are certain areas in Barrie that will experience moderate to significant levels of defoliation. The City is acting in those high infestation areas through an Integrated Pest Management Approach, applying one of four measures. Please refer to Gypsy Moth Management Approach for full details.
Protect your Trees from Gypsy Moth Infestation
Charcoal cooking appliances are permitted at inland (not waterfront) parks but are not to be left unattended and the user must have a source of extinguishing available and method to remove coals from the park.
Barbeques and other cooking appliances are not permitted, whether lighted or not, within waterfront parks unless specfically authorized by the City. The use of designated community-use barbeques erected or installed by the City is permitted, however those are currently not available for use due to the pandemic, on advisement from the Simcoe Muskoka District Health Unit.
Parks Regulations & Maintenance for more information.
For delivery of small or large green bins or recycling boxes please call 705-739-4219 or email
Green bins and recycling boxes are available for pickup at the
City of Barrie Landfill, 272 Ferndale Drive North, at the Recycling Depot ONLY. The Recycling Depot is located at the lower gate area of the landfill and is open Tuesday to Saturday, 8:30am to 3:30pm.
Bins are not currently available for pickup at any other locations.
For more information about curbside collection please visit
Water fountains in select Barrie parks are closed indefinitely as we do not have the resources to continually disinfect them for public safety during the COVID-19 pandemic. Signage is posted on fountains.
Each year, staff work to balance the cost of providing City services with existing resources. After many amendments to the City's proposed budget,
City Council approved the lowest tax increase in 20 years: a 0.92% tax increase for 2021. For the average Barrie home (includes town homes, apartments & detached homes) assessed at $367,550, this increase translates to an additional $40.71 annually.
The property tax increase consists of 0.67% for City services and services provided by our service partners (Barrie Police Services, County of Simcoe, Barrie Public library), and 0.25% for the
Dedicated Infrastructure Renewal Fund.
barrie.ca/budget to learn more about the budget, including
where your money goes and
how Barrie compares.
The final property tax installment is due on September 30. Please see
Property Tax Billing Notices for details.
Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of
Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.
705-726-4242 Monday–Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.
Service Barrie is open for in-person services Monday to Friday, 8:30am–4:30pm. No appointments needed except for obtaining marriage licences and commissioning of business licences. Please review
Safety Precautions at City Hall.
Please note: payments for invoices, bills, and
property taxes are accepted through the
drop boxes located at the front and back of City Hall and many services are available at
Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30.
Related page: Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through
informal and formal channels.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this,
submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
firstname.lastname@example.org; your message will be directed to the appropriate department.
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