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Contact Us

There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, January 2022

The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:

Are City Hall and recreation centres open?

City Hall (70 Collier Street) is closed to the public, except for pre-booked appointments through the City’s customer service centre, Service Barrie. Please call 705-726-4242 to book an appointment. The City’s online services provide ways to easily apply for small building permits, pay for parking or speeding tickets, and more.

The City’s recreation facilities and 55+ Centres are closed effective January 5. Please visit barrie.ca/RecUpdates for up-to-date information about recreation centres and programs.

Are outdoor rinks operational?

Select City-maintained outdoor rinks are operational and open, weather-dependent. Please refer to barrie.ca/rinks for the current status of all City-maintained outdoor rinks.

Volunteer-maintained rinks are not guaranteed to be operational; the condition and status of each rink varies according to the weather, terrain, and/or volunteer involvement.

Does the City offer payment plans for tax or water bills?

Yes. Payment plans authorize the City to automatically withdraw funds from the bank account you designate to make payments. There are plan options for both tax and water/wastewater billings. There is no surcharge for this method of payment.

Property Tax Pre-Authorized Payment (PAP) Plan Information

Water/Wastewater Payment Plans Information

Can I get information about winter road and sidewalk maintenance, or assistance with snow clearing?

The City is committed to providing a high level of snow removal service throughout the winter season.​​ Visit barrie.ca/snow to view recent winter maintenance updates, and the Plow Tracker to view when streets were last serviced.

The City has carefully planned levels of winter road service to combat the diverse weather conditions we see every winter. A combination of City-owned trucks and contracted units provide effective snow plowing services to Barrie roads through our Priority and Secondary route system.

If you need help with shovelling your driveway please check out Snow Angels Canada, an online platform where residents who need assistance shovelling snow can post a request for service, and volunteers can reach out to help. Sign up for assistance or to become a Snow Angel. The City does not own or operate Snow Angels, but has worked with the online platform to customize it for Barrie residents.

Can I place my Christmas tree out for curbside collection?

As yard waste, Christmas trees are collected weekly in January on your regular curbside collection day. Please ensure trees:

  • are free of plastic wrap and decorations 
  • are visible at the end of the driveway
  • do not exceed 1.8 meters or 6 feet in length

If it snows or snow removal equipment buries the tree after the tree has been placed out for collection, it is the responsibility of the resident to remove the snow so the tree is visible to the collector. Please refer to winter considerations and tips to help with curbside collection.

icon ​SERVICE BARRIE:
Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction regarding City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of online services to easily apply for small building permits, pay for parking or speeding tickets, and much more.​

Online:

NEW! ServiceBarrie.ca

Submit service requests, receive real-time updates, be notified when a service issue has been resolved, apply directly online for pre-approved payment plans and more!

Phone:

705-726-4242
Monday–Friday, 8am–5pm (excluding holidays).

If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.​

Email: ServiceBarrie@barrie.ca

Monday to Friday, 8am–5pm

​In Person:

Service Barrie is located on the first floor of City Hall, 70 Collier Street. Service Barrie is currently open for in-person contact by pre-booked appointment only, Monday to Friday, 8:30am–4:30pm. Please call or email to book an appointment and review safety precautions at City Hall.

Please note: payments for invoices, bills, and property taxes are accepted through the drop boxes located at the front and back of City Hall and many services are available at barrie.ca/OnlineServices.

FAX: 705-739-4237
Mail: Service Barrie, P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Pay property taxes, water bills, parking tickets, business licence applications/renewals
Purchase transit passes, parking passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences, commissioning services, pet licences
Pick up recycling boxes and green bins, Waste Collection Calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services, building inspections
Submit Barrie Transit feedback, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.

Safety Precautions at City Hall

  • Do not visit City Hall if you are sick or experiencing any symptoms of COVID-19.
  • Everyone entering City Hall is required to wear a face covering.
  • Members of the public should access City Hall via the Worsley St. entrance off the parking lot.
  • Capacity limits will be monitored, and you may be asked to wait outside.
  • Signage and floor decals will indicate proper physical distancing.
  • Please use debit or credit cards to pay instead of cash or cheques, as much as possible.

Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email servicebarrie@barrie.ca; your message will be directed to the appropriate department.




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