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Contact Us

There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, April 2021

Please visit the health unit's website for full information about COVID-19 vaccinations. The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:

​I'm planning for a home project this spring. Where should I begin?

Visit for pertinent information about popular projects:

If a permit is required, you can apply for building permits 24/7 through APLI and submit all documents and payment online. No visits to City Hall required!

I'm moving. What do I need to do with regards to tax and/or water bills?

Moving to or Within Barrie

To open a new water account, please complete the Water Billing New Account Form. (If you are a tenant moving to a new address, the property owner must submit an Owner Agreement Form - Tenant Occupancy form. Visit Water Billing Forms and FAQs for full information.

Property tax information will be changed by the Finance Department upon receipt of title transfer paperwork from your lawyer.

Want to set up pre-authorized payment (PAP) plans for your new address? Complete and submit the appropriate applications:

Property Tax PAP Plan Application

Water Billing PAP Plan Application

Moving out of Barrie

To cancel your water account, please complete the Water Billing Cancellation Form. Property tax information will be changed by the Finance Department upon receipt of title transfer paperwork from your lawyer. If you are on a pre-authorized payment plan for your property taxes, please submit a Property Tax Cancellation Form.

The plow caused damage to grass. Will this be fixed?

Sidewalk plowing presents many challenges; throughout the winter it is difficult to tell exactly where the edge of the sidewalk is, and when the ground is not frozen some damage can occur.

Damage to City grass, pavement and City-owned trees is repaired each spring if it's reported to the City. Please report damage by providing your address and details:

Your address will be added to a list for repair when materials are available.

Quick repairs (seeding) typically happen at the end of April or beginning of May. Major repears (sod) repairs are generally done later as they are dependent on sod availability.

When will street sweeping begin?

Spring street sweeping usually starts at end of April / early May and takes approximately 10 weeks to complete, weather-permitting. Visit for full information.

How do I report on-street parking concerns in my neighbourhood?

On-street parking violations are outlined in the Traffic By-law.

Please report any violations to directly to Enforcement Services at the time of occurrence by calling (705) 739-4241 or emailing

Common violations of the Traffic By-law include parking:

  • on or over a sidewalk
  • on a boulevard
  • within an intersection
  • within a designated pedestrian crossover
  • within 3 metres of a fire hydrant
  • within 15 metres of any railway track which is on or adjacent to a roadway
  • within 9 metres of an intersection unless otherwise indicated by sign
  • in front of or within 1.5 metres of the entrance to a public lane or private driveway or so as to prevent ingress or egress to or from such lane or driveway
  • on any bridge or in any subway or within 100 metres of a bridge over, under or across which the highway passes
  • on any street in such a manner as to obstruct traffic
  • in such a position as will prevent the convenient removal of any other vehicle previously parked
  • in front of the main entrance to or any emergency exit from any theatre, hotel, auditorium or other building
  • in front of any hotel
  • on or over a curb within a driveway

Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.​


Monday–Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.​

Monday to Friday, 8am–5pm
​In Person:

In-person services are not currently available. Payments for invoices, bills, and property taxes are accepted through the drop boxes located at the front and back of City Hall. Many services are available at

FAX: 705-739-4237
Mail: City Hall, 70 Collier Street
P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Pay property taxes, water bills, parking tickets, business licence applications/renewals
Purchase transit passes, parking passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences*, commissioning services, pet licences
Pick up recycling boxes and green bins, Community Information & Waste Reduction calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services, building inspections
Submit Barrie Transit comments, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.
*not available at this time

Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email; your message will be directed to the appropriate department.

Contact Us

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