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Service Barrie available by phone, email, & in-person appointments

The City’s customer service centre, Service Barrie, remains reachable by email or phone: or 705-726-4242. Service Barrie reps are available Monday–Friday, 8am–5pm. In-person services at City Hall (70 Collier Street) are available by weekday appointment only, 8:30am–4:30pm. Appointments must be booked in advance by calling.

The Worsley Street parking lot provides the closest access to the open entrance at City Hall. Payments for invoices and bills continue to be accepted through the drop boxes located at the front and back of City Hall.

Visit to apply for small building permits, pay for parking or speeding tickets, and more.

Please refer to the current status of City services and frequently asked questions.

It is not business as usual as things begin to reopen in response to Provincial regulations, and residents may see a reduced service level as the City ramps up service. The City continues to maintain all essential services citizens rely on every day.

Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs.

Phone: 705-726-4242
Monday–Friday, 8am–5pm
After-hours, press zero for emergency assistance; appropriate on-call staff may assist you.
FAX: 705-739-4237
Mailing Address:City Hall, 70 Collier Street
P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

In-person Services Available by Appointment

The following in-person services are currently available by appointment with Service Barrie:

Social Media

The City's Facebook, Twitter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy 

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email; your message will be directed to the appropriate department.

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