We're here to help!
Please email customercare.barrie@emterra.ca or call 1‑833‑253‑8207 to report any issues with organics, garbage, or yard waste collection. The City has access to Emterra’s customer service records and trucks are equipped with technology that can be reviewed to assist with investigating concerns. This helps the City manage the contract and understand where there may be challenges or opportunities for improvement.
There are many changes to curbside waste collection between 2024 and 2026, including garbage and organics automated cart collection starting on September 8, 2025.
The winter can be challenging for curbside collection. Please note some considerations during winter months.
The future of waste management includes a circular economy. This means we need to rethink the traditional three Rs (reduce, reuse, recycle) and consider the value of materials and products before they become waste. Let's rethink waste!