Water/Wastewater Billing

Beware of Door-to-Door Sales

The City wants residents to be aware of door-to-door sales scams. Know your consumer rights and learn how to avoid these common scams. Please be aware:

  1. If a City representative needs to visit a residence or business, an appointment will have been mutually agreed upon in advance
  2. City employees will be carrying appropriate identification
  3. City vehicles will be used for service calls

As of March 1, 2018, certain products and services can no longer be offered or sold at your home unless you initiate the transaction (for example, by calling or emailing a business and asking them to come to your home). There are some exceptions if you call for repairs or already have a contract in place. Get the details.

The City is responsible for water meter readings, billings, and collection services. Water/wastewater billings are issued bi-monthly for residential accounts and monthly for non-residential accounts.

The Low-Income Household Water/Wastewater Relief Program provides financial assistance to low-income households in Barrie to help offset water/wastewater bill costs. 

Customer Forms

Visit Service Barrie online to easily create and manage your water/wastewater billing account:

Online Billing Services

Bill amounts are determined by the current rates and the consumption of water as registered by the customer's water meter, which is regularly read electronically by the City.

Bill Payment Options

The City encourages property owners to enrol in a payment plan for a convenient, worry-free and secure way to pay your water/wastewater bills.

Rates & Fees

The water rate structure increases the cost of water as water consumption increases, giving everyone a financial incentive to reduce water consumption. Properties usin​g septic tanks or wells, and some commercial properties, may qualify for exemptions.

Starting in Spring 2023, City of Barrie water customers will see a Stormwater fee on water/wastewater bills, as the costs for stormwater management will shift from property taxes to a more equitable user fee. Get the details.

Exemptions

There are three types of exemptions listed within the Water and Wastewater Billing By-law, applicable to certain types of properties:

Billing for Owners & Tenants

The City provides two options to owners who wish to have their tenant(s) responsible for water and wastewater costs. If the tenant’s account is in arrears, the City may turn off the water supply upon request.