Contact Us

There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, November 2022

The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:

Service Barrie provides the public with a central place to obtain information or direction regarding City-related concerns, and ask questions or provide comments about City services and programs. 

Online:

ServiceBarrie.ca
Submit service requests, receive real-time updates, be notified when a service issue has been resolved, apply directly online for pre-approved payment plans, and much more!

Phone:

705-726-4242
Hours: Monday to Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.​
Email:ServiceBarrie@barrie.ca
Hours: Monday to Friday, 8am–5pm
​In Person:Service Barrie is located on the first floor of City Hall, 70 Collier Street. Payments for invoices, bills, and property taxes are accepted through the drop boxes located at the front and back of City Hall (Collier Street and Worsley Street entrances).
Hours: Monday to Friday, 8:30am–4:30pm
FAX:705-739-4237
Mail:Service Barrie, P.O. Box 400, Barrie, ON, L4M 4T5

For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Payproperty taxes, water bills, parking tickets, business licence applications/renewals
Purchasetransit passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences, commissioning services, pet licences
Pick uprecycling boxes and green bins, Waste Collection Calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services, building inspections
SubmitBarrie Transit feedback, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.

Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Please refer to our Social Media Policy.

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.