The Customer Service Plan is about raising the bar and taking the City’s customer service practices to the next level.
The Customer Service Plan is the result of extensive consultation, a review of best practices and a thoughtful look at how the City of Barrie can support customer needs through all channels and all services. Our journey towards customer service excellence never ends and this plan will guide our collective efforts for the coming years.
This project started in 2013 in response to Council’s identification of customer service as a strategic priority. Through the reorganization that occurred in May 2013 resources were allocated to lead and manage the Customer Service Project.
A cross-departmental Customer Service Team adopted the Executive Management Team (EMT)’s mission for Customer Service:
To build a customer focused organization responsive to the community where all staff understand and embrace their fundamental role as one of serving the Community.