The City of Barrie is committed to providing a high-quality and efficient customer service experience. Service Barrie is a one-stop customer contact centre that allows residents to easily access services from one centralized access point.
On average, Service Barrie staff handle 200,000+ citizen interactions per year between the phones, e-mail, and in-person contact.
Service Barrie Online
The City of Barrie launched Service Barrie online on January 27, 2022, enhancing the way Service Barrie engages with citizens and providing a new convenient option for citizens to access City services.
On ServiceBarrie.ca, citizens can submit detailed service requests, report a pothole and other concerns, and be notified when a service issue has been closed. In addition, citizens can apply directly online for pre-approved payment plans and more. Additional services are added regularly.