There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.
The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:
No, due dates for property tax payments were not extended. However, for 2021 property tax bills City Council waived late fees until September 30, 2021. Late fees continued to be charged on accounts with outstanding charges from 2020 and before.
All 2021 property tax payments are due on September 30. 2021 property tax payments received on or after October 1 will incur an interest charge of 1.25% per month (calculated on the first day of each month).
Reminders about the September 30 due date communicated in the final tax bill, and that late charges for 2021 bills will be charged on October 1, will be communicated in September through the following channels:
Service Barrie representatives will also issue proactive reminders whenever applicable during their interactions with customers in September.
The County of Simcoe is rolling out new garbage and recyling bins. While Barrie is geographically located in Simcoe County, the City of Barrie is governed separately therefore Simcoe County's service change does not impact Barrie residents.
Programs that provide cart-style
green bins, or garbage bins must employ an automated collection vehicle. The City’s current curbside collection contract is based on a manual collection service; anything with a capacity greater than 125 litres and/or weight greater than 45 lbs is not safe for a manual lift by the collectors.
City staff are working on a tender document expected to go out for bid in 2022. Automated carts may be an option presented by some bidders. For many municipalities, the use of an automated cart system will be influenced by decisions made by the Province of Ontario in the
Blue Box Regulation.
Traffic Services staff within the Development Services Department worked with
ward councillors and resident feedback collected through a
2020 online interactive mapping tool to determine the locations of traffic calming measures for 2021.
The 2021 Traffic Calming Program consists of three main initiatives:
Determined locations for each of the above are listed at
In spring 2021, Barrie City Council approved a motion to create an online survey to poll residents on road safety and speed changes in the city. The purpose of this survey was to gain feedback from residents as to whether they are in favour of a city-wide reduction or solely a reduction in residential areas, along with further questions that may help identify specific streets of concern with respect to road safety and speeding.
An interactive map and survey was open at
buildingbarrie.ca/RoadSafety between June 25 and August 31, 2021.
Feedback received from the map and survey will be incorporated into a staff report to City Council in fall 2021 that will consider future traffic calming initiatives, potential areas for speed reductions and other road safety programs or initiatives. As well, Development Services staff are planning for a review of the current Traffic Calming Policy and reviewing industry best practices for 2022.
2021 was a significant year for LDD moth infestation in Ontario and staff applied an
integrated management approach on City property in specific areas, which will continue into 2022.
To protect trees on your property, egg scraping should be done, and egg masses destroyed, between August 2021 and April 2022. Please refer to
steps to protect trees on your property.
As per direction from City Council, staff in the Operations Department are investigating the feasibility of aerial spraying or the use of pheromone traps for the prevention of gypsy moths, including regional border greenspaces. Staff will report back to Council as part of the 2022 Business Plan and Budget Process.
The 2022 budget is scheduled to be approved in December 2021. Engagement with residents will begin in September.
Prior to the pandemic, all bus routes ran on 30-minute frequencies at peak times of the day.
Frequency reductions are in place on Routes 2, 3, 4, and 7.
The pandemic has significantly impacted both the City’s public transit services ridership and revenue. The City continues to closely monitor the performance of its transit services and work to increase service levels back to pre-pandemic levels as ridership and corresponding revenues recover. Any updates will be posted to
barrie.ca/TransitNotices. Please stay tuned.
Related: Suspension of the
Georgian College U-Pass program continues until further notice.
Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of
Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.
705-726-4242 Monday–Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.
Service Barrie is open for in-person services Monday to Friday, 8:30am–4:30pm. No appointments needed except for obtaining marriage licences and commissioning of business licences. Please review
Safety Precautions at City Hall.
Please note: payments for invoices, bills, and
property taxes are accepted through the
drop boxes located at the front and back of City Hall and many services are available at
Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30.
Related page: Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through
informal and formal channels.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this,
submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
firstname.lastname@example.org; your message will be directed to the appropriate department.
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