Customer Service Contact Centre
We’re here to help.
We are working to enhance the quality and efficiency of interactions residents have with the City by moving towards providing the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs.
Service Barrie can help you:
||taxes, water bills, parking tickets, business licence applications/renewals
||transit passes, parking passes, garbage tags, waterfront parking passes, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences, commissioning services, pet licences
||recycling containers, organics (green) bins, Community Information & Waste Reduction calendar, bid packages for City tenders, pre-ordered engineering drawings and City of Barrie pins
||City Hall tours, art displays for City Hall, and use of display case, commissioning appointments, marriage licence appointments
||sewer and sanitary device drawings, construction projects and capital plan information, information about Roads, Parks & Fleet services (e.g. Communities in Bloom, winter control, street sweeping)
||Barrie Transit comments, complaints, applications for specialized transit use and general inquiries, purchasing bids, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Roads, Parks & Fleet service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders,
|More services to come!
The City's Facebook, Twitter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy
Make a Suggestion
The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.
Submit a Complaint
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.
Department Contact Form
Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email email@example.com; your message will be directed to the appropriate department.
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