There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.
Please visit the health unit's website for full information about COVID-19 vaccinations. The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:
Visit barrie.ca/renovations for pertinent information about popular projects:
If a permit is required, you can apply for building permits 24/7 through APLI and submit all documents and payment online. No visits to City Hall required!
To open a new water account, please complete the
Water Billing New Account Form. (If you are a tenant moving to a new address, the property owner must submit an Owner Agreement Form - Tenant Occupancy form. Visit
Water Billing Forms and FAQs for full information.
Property tax information will be changed by the Finance Department upon receipt of title transfer paperwork from your lawyer.
Want to set up pre-authorized payment (PAP) plans for your new address? Complete and submit the appropriate applications:
Property Tax PAP Plan Application
Water Billing PAP Plan Application
To cancel your water account, please complete the
Water Billing Cancellation Form.
Property tax information will be changed by the Finance Department upon receipt of title transfer paperwork from your lawyer. If you are on a pre-authorized payment plan for your property taxes, please submit a
Property Tax Cancellation Form.
Sidewalk plowing presents many challenges; throughout the winter it is difficult to tell exactly where the edge of the sidewalk is, and when the ground is not frozen some damage can occur.
Damage to City grass, pavement and City-owned trees is repaired each spring if it's reported to the City. Please report damage by providing your address and details:
Your address will be added to a list for repair when materials are available.
Quick repairs (seeding) typically happen at the end of April or beginning of May. Major repears (sod) repairs are generally done later as they are dependent on sod availability.
Spring street sweeping usually starts at end of April / early May and takes approximately 10 weeks to complete, weather-permitting. Visit
barrie.ca/StreetSweeping for full information.
On-street parking violations are outlined in the
Please report any violations to directly to Enforcement Services at the time of occurrence by calling (705) 739-4241 or emailing
Common violations of the Traffic By-law include parking:
Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of
Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.
705-726-4242 Monday–Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.
In-person services are not currently available. Payments for invoices, bills, and
property taxes are accepted through the
drop boxes located at the front and back of City Hall. Many services are available at
Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30.
Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through
informal and formal channels.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this,
submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
firstname.lastname@example.org; your message will be directed to the appropriate department.
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