Skip Ribbon Commands
Skip to main content
Sign In

Skip Navigation LinksContactUs Contact Us

Contact Us

There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, January 2021

The top five questions we're receiving, or anticipate receiving, through our customer contact centre:

How are City services impacted by the provincewide ​shutdown?

​​During the provincewide shutdown, appointments are required for Service Barrie at City Hall (see information below) and recreation centres are closed but virtual fitness classes​ continue.

For full information a​​bout the current status of all ​City services, please visit​.​

​I am on a monthly pre-authorized payment (PAP) plan for my property taxes. How many payments will I have in 2021?

In 2020, if you were on a monthly PAP plan one sixth of the final billing amount was withdrawn on the last business day of each month from July to December 2020 inclusive. This was due to final tax bills being mailed later due to COVID-19 emergency measures. The payments were stretched over six months (instead of the usual five) to help provide some relief to taxpayers.

In 2021, the monthly PAP payment schedule will return to the regular schedule:

  • the PAP notification letter (issued in January, and based on 50% of the previous year’s annualized taxes) functions as a receipt for the previous year and outlines the first five withdrawals for current year, from January to May.
  • the final bill (issued in May) is divided into 5 equal installments from June to October. The final tax bill will indicate the amount of installments from June to October and is based on the total taxes due in 2021 less the interim amount billed.
PAP notification letters should arrive mid-January. No interim tax bill is issued. These letters function as a receipt for the previous year and outlines the first five withdrawals for current year (January to May). There is a $15 fee for a replacement receipt, so it is recommended that recipients keep this letter for their records.​
I am not on a monthly pre-authorized payment plan for my property taxes. When will I get my tax bill?​
Interim tax bills will be mailed to taxpayers by end of January.

The Municipal Act requires that your interim bill be based on 50% of your prior year taxes adjusted by any completed supplementary or assessment cancellations. The interim bill is an estimate because the City and Provincial Education tax rates are not yet confirmed. The final bill (issued annually in May) is adjusted to the current year tax rates.

Please note: those on a pre-authorized payment (PAP) plan for property taxes will only receive a PAP notification letter in January, not an interim tax bill.

I saw someone push snow onto the road. Is this permitted?

​Pushing snow onto the road is an infraction of the Nuisance (Use of Public Property) By-law. Please report to 705-739-4241 at time of occurrence (messages are retrieved 24/7 from December-March).​

Why have rates for downtown parking ​passes changed?​

The cost f​or downtown parking passes has increases, and valid lots for passes have also changed. ​​Please view pass information and FAQs for full details.​

The ​2​​020 Parking Strategy outlines how parking will evolve as Barrie continu​​es to transform. 

As part ​​of th​​is strategy, the City is altering the parking pricing structure to better meet supply and demand by​ prioritizing on-street parking options for customers. We are adjusting parking lot pass op​tions to help distribute parking demand, and lowering rates at underused facilities (e.g. Collier Street parkade) to encourage use​.​

Please note: The Resident Parking Pass, applicable to specific waterfront areas (not downtown) has not been impacte​d by any changes to downtown passes.

Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.​


Monday–Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.​

​In Person:

In-person services at City Hall, 70 Collier Street, are not available at this time, with the exception of Burial Permits.

Payments for invoices, bills, and property taxes are accepted through the drop boxes located at the front and back of City Hall. Many services are available at

FAX: 705-739-4237
Mail: City Hall, 70 Collier Street
P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Pay property taxes, water bills, parking tickets, business licence applications/renewals
Purchase transit passes, parking passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences*, commissioning services, pet licences
Pick up recycling boxes and green bins, Community Information & Waste Reduction calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services
Submit Barrie Transit comments, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.
* Not available at this time

Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email; your message will be directed to the appropriate department.

Contact Us

Looks like your screen is a bit too small

The page you are attempting to view is not currently compatible with the dimensions of your device. Please visit this page on a larger screen.