There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.
The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:
Residents and non-residents can apply for the
digital waterfront parking permit through the HotSpot app or website.
Spring street sweeping is underway. The program usually starts at end of April / early May and takes approximately 10 weeks to complete, weather-permitting. Visit
barrie.ca/StreetSweeping for full information.
The City was unable to procure aerial spraying through the public tendering process due to provincial demand for spraying large tracts of forested areas and limited contractor availability, particularly for small, isolated spraying projects such as would be requested in Barrie. 2022 is expected to be the last year of the current outbreak. The following are the planned activities by the City for this year:
Learn what you can do to
protect your trees from spongy (LDD) moth infestation.
Visit barrie.ca/renovations for pertinent information about popular projects:
If a permit is required, you can apply for building permits 24/7 through APLI and submit all documents and payment online. No visits to City Hall required!
Service Barrie online to easily create and manage your water/wastewater billing account, or refer to the
Water Billing Forms and FAQs for other form options.
Property tax information will be changed by the Finance Department upon receipt of title transfer paperwork from your lawyer.
Want to set up pre-authorized payment (PAP) plans for your new address? Complete and submit the appropriate applications:
To cancel your water account, please complete the
Water Billing Cancellation Form. The City's Finance Department will adjust your
Property tax information upon receipt of title transfer paperwork from your lawyer. If you are on a pre-authorized payment plan for your property taxes, please
cancel your property tax payment plan.
Service Barrie provides the public with a central place to obtain information or direction regarding City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of
online services to easily apply for small building permits, pay for parking or speeding tickets, and much more.
Submit service requests, receive real-time updates, be notified when a service issue has been resolved, apply directly online for pre-approved payment plans and more!
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.
Monday to Friday, 8am–5pm
Service Barrie is located on the first floor of City Hall,
70 Collier Street. Please note: payments for invoices, bills, and
property taxes are accepted through the
drop boxes located at the front and back of City Hall and many services are available at
Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30.
Related page: Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through
informal and formal channels.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this,
submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
firstname.lastname@example.org; your message will be directed to the appropriate department.
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