Service Barrie available by phone, email, & in-person appointmentsThe City’s customer service centre, Service Barrie, remains reachable by email or phone:
ServiceBarrie@barrie.ca or 705-726-4242. Service Barrie reps are available Monday–Friday, 8am–5pm. In-person services at City Hall (70 Collier Street) are available by weekday appointment only, 8:30am–4:30pm. Appointments must be booked in advance by calling.
The Worsley Street parking lot provides the closest access to the
open entrance at City Hall. Payments for invoices and bills continue to be accepted through the
drop boxes located at the front and back of City Hall.
barrie.ca/OnlineServices to apply for small building permits, pay for parking or speeding tickets, and more.
Please refer to the
current status of City services and
frequently asked questions.
It is not business as usual as things begin to reopen in response to Provincial regulations, and residents may see a reduced service level as the City ramps up service. The City continues to maintain all essential services citizens rely on every day.
Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs.
The following in-person services are currently available by appointment with Service Barrie:
The City's Facebook,
Twitter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
firstname.lastname@example.org; your message will be directed to the appropriate department.
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