There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.
The top five questions we're receiving, or anticipate receiving, through our customer contact centre:
provincewide shutdown, appointments are required for Service Barrie at City Hall (see information below) and
recreation centres are closed but virtual fitness classes continue.
For full information about the current status of all City services, please visit
In 2020, if you were on a monthly PAP plan one sixth of the final billing amount was withdrawn on the last business day of each month from July to December 2020 inclusive. This was due to final tax bills being mailed later due to COVID-19 emergency measures. The payments were stretched over six months (instead of the usual five) to help provide some relief to taxpayers.
In 2021, the monthly PAP payment schedule will return to the regular schedule:
The Municipal Act requires that your interim bill be based on 50% of your prior year taxes adjusted by any completed supplementary or assessment cancellations. The interim bill is an estimate because the City and Provincial Education tax rates are not yet confirmed. The final bill (issued annually in May) is adjusted to the current year tax rates.
Please note: those on a
pre-authorized payment (PAP) plan for property taxes will only receive a PAP notification letter in January, not an interim tax bill.
Pushing snow onto the road is an infraction of the Nuisance (Use of Public Property)
By-law. Please report to 705-739-4241 at time of occurrence (messages are retrieved 24/7 from December-March).
The cost for downtown parking passes has increases, and valid lots for passes have also changed. Please view pass information and FAQs for full details.
The 2020 Parking Strategy outlines how parking will evolve as Barrie continues to transform.
As part of this strategy, the City is altering the parking pricing structure to better meet supply and demand by prioritizing on-street parking options for customers. We are adjusting parking lot pass options to help distribute parking demand, and lowering rates at underused facilities (e.g. Collier Street parkade) to encourage use.
Please note: The
Resident Parking Pass, applicable to specific waterfront areas (not downtown) has not been impacted by any changes to downtown passes.
Service Barrie provides the public with a central place to obtain information or direction for City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of
Online Services to easily apply for small building permits, pay for parking or speeding tickets, and more.
705-726-4242 Monday–Friday, 8am–5pm (excluding holidays).
If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.
In-person services at City Hall, 70 Collier Street, are not available at this time, with the exception of Burial Permits.
Payments for invoices, bills, and
property taxes are accepted through the
drop boxes located at the front and back of City Hall. Many services are available at
Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30.
Social Media Policy
Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at
The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through
informal and formal channels.
A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this,
submit a complaint.
Use the form below to submit your question or comment to a specific department.
For comments of more than 255 characters please email
email@example.com; your message will be directed to the appropriate department.
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