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Contact Us

There are many ways to contact your City! This page includes contact information for our customer service centre, links to corporate social media channels, ways to submit a complaint, and more.

Service Barrie FAQs, May 2022

The top five questions we're receiving, or anticipate receiving, through our customer contact centre regarding City services:

How can I apply for a digital waterfront parking permit?

Residents and non-residents can apply for the digital waterfront parking permit through the HotSpot app or website. See instructions.

When will street sweeping begin?

Spring street sweeping is underway. The program usually starts at end of April / early May and takes approximately 10 weeks to complete, weather-permitting. Visit barrie.ca/StreetSweeping for full information.

What is the City doing about spongy (LDD) moths?

The City was unable to procure aerial spraying through the public tendering process due to provincial demand for spraying large tracts of forested areas and limited contractor availability, particularly for small, isolated spraying projects such as would be requested in Barrie. 2022 is expected to be the last year of the current outbreak. The following are the planned activities by the City for this year:

  • April to early May – egg mass scraping of City trees in signficant areas, as well as sharing educational material the City's website and social media channels
  • Early May – distribute educational information for landowners, hold public education sessions to provide instruction and advice on protecting private trees
  • Late May to mid June – sticky-banding City park trees, injecting TreeAzin to protect high value city trees where multiple years of defoliation has occurred, as well as further public education and information sessions
  • Mid June to end of July – burlapping park and street trees in high-population areas, continue with public education efforts August – egg mass scraping and public education to prepare for 2023.

Learn what you can do to protect your trees from spongy (LDD) moth infestation.

​I'm planning for a home project this spring. Where should I begin?

Visit barrie.ca/renovations for pertinent information about popular projects:

If a permit is required, you can apply for building permits 24/7 through APLI and submit all documents and payment online. No visits to City Hall required!

I'm moving. What do I need to do with regards to tax and/or water bills?

Moving to or Within Barrie

Visit Service Barrie online to easily create and manage your water/wastewater billing account, or refer to the Water Billing Forms and FAQs for other form options.

Property tax information will be changed by the Finance Department upon receipt of title transfer paperwork from your lawyer.

Want to set up pre-authorized payment (PAP) plans for your new address? Complete and submit the appropriate applications:

Moving out of Barrie

To cancel your water account, please complete the Water Billing Cancellation Form. The City's Finance Department will adjust your Property tax information upon receipt of title transfer paperwork from your lawyer. If you are on a pre-authorized payment plan for your property taxes, please cancel your property tax payment plan.

icon ​SERVICE BARRIE:
Customer Service Contact Centre
We’re here to help.

Service Barrie provides the public with a central place to obtain information or direction regarding City-related concerns, and ask questions or provide comments about City services and programs. Please also take advantage of online services to easily apply for small building permits, pay for parking or speeding tickets, and much more.​

Online:

NEW! ServiceBarrie.ca

Submit service requests, receive real-time updates, be notified when a service issue has been resolved, apply directly online for pre-approved payment plans and more!

Phone:

705-726-4242
Monday–Friday, 8am–5pm (excluding holidays).

If this is an after-hours emergency (e.g. watermain leak, environmental spill, etc.) please call 705-726-4242 and follow the prompts.​

Email: ServiceBarrie@barrie.ca

Monday to Friday, 8am–5pm

​In Person:

Service Barrie is located on the first floor of City Hall, 70 Collier Street. Please note: payments for invoices, bills, and property taxes are accepted through the drop boxes located at the front and back of City Hall and many services are available at barrie.ca/OnlineServices.

FAX: 705-739-4237
Mail: Service Barrie, P.O. Box 400, Barrie, ON, L4M 4T5
For enforcement matters such as parking, animal control, property standards, etc., please contact Enforcement Services​ directly at 705 739-4241, seven days per week.

Service Barrie can help you:

Pay property taxes, water bills, parking tickets, business licence applications/renewals
Purchase transit passes, parking passes, garbage tags, community garden plots, subdivision papers/map, commemorative trees and benches, zoning compliance letters, marriage licences, commissioning services, pet licences
Pick up recycling boxes and green bins, Waste Collection Calendar, pre-ordered engineering drawings, City of Barrie pins
BookArt displays for City Hall, commissioning appointments, marriage licence appointments
Requestsewer and sanitary device drawings, construction projects and capital plan information, information about City services, building inspections
Submit Barrie Transit feedback, applications for specialized transit use and general inquiries, residential building applications, second-suite permit applications, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out), bids & tenders, or a claim.

Social Media

The City's Facebook, Twit​ter, and Instagram accounts are actively monitored during office hours: Monday to Friday, 8:30–4:30. Related page: Social Media Policy

Make a Suggestion

The Make a Suggestion forum provides residents with an organized way of expressing, categorizing, and collaborating on suggestions for their City; it also provides City staff with the means to identify and measure ideas that are supported by the community. Make a suggestion and/or vote on others at barrie.ca/suggestions.

Communicate With Council

The City values citizen and stakeholder views and encourages all citizens to share these with Council and Committees in a respectful and open manner. Opinions and concerns can be communicated through informal and formal channels.

Submit a Complaint

A complaint is an expression of dissatisfaction related to a City of Barrie program, service, facility, or staff member, where a citizen believes that the City has not provided a service experience to the customer’s satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

Department Contact Form

Use the form below to submit your question or comment to a specific department. For comments of more than 255 characters please email servicebarrie@barrie.ca; your message will be directed to the appropriate department.

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