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Potholes usually occur in the spring when frost develops and snow is melting, and usually develop on the side of the road. Residents are warned to be careful when going through puddles because they can hide potholes.

The City maintains approximately 1370 lane kilometres of road, and crews regularly patrol streets to identify potholes and other road deficiencies; but potholes can develop daily when temperatures begin to hover around zero degrees. By reporting potholes​, you can help ensure that they are repaired in a timely manner. Note: The City does not repair potholes in driveways and private parking lots.

Maintenance Standards

All roads within the municipality are required to be maintained in accordance with the Provincial Minimum Maintenance Standards. The minimum maintenance standard sets out the maximum size (area) and depth that a pothole can be before a repair is required. It also sets out the amount of time that is allowed to pass before the repair must be completed and that varies based on the amount of traffic that occurs on that particular road. The standard ranges from 4 days for heavily travelled roads to 30 days for roads with lesser amounts of traffic.

​The Formation of Potholes

  1. Water seeps into cracks in the pavement.
  2. The water builds up and softens the ground under the road.
  3. The water freezes and expands, which pushes the pavement up.
  4. When the water under the pavement dries, a hole is left beneath the road.
  5. The pavement is now weakened. As soon as a car drives over this area, the pavement collapses, leaving behind a pothole.​​

​​​​Reporti​ng Pothole​s

We can use your help in identifying locations that require attention so that they can be repaired in a timely manner. Pothole complaints are addressed on a priority and scheduling basis. To report a pothole, please provide location details via one of the following channels:

Repair Method​​

Crews often repair isolated potholes with “cold mix” which is a more pliable mix of asphalt that enables it to be shoveled and placed in the hole. This may appear messy compared to hot mix asphalt, but cold mix material does become more consolidated in a short period of time as traffic helps to compact it to the existing road surface.

    Damage Claims

    If you have suffered a loss for which you believe the City may be responsible, you can file a claim against the City.



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