HotSpot Customer Service
Tyrell Turner Manager of Business Services Transit and Parking Strategy 705-739-4220 x5187Tyrell.Turner@barrie.ca
Create an account and HotSpot will pay for the first 30 minutes of any parking session!
The City has partnered with
HotSpot to streamline parking within Barrie’s paid parking areas. Together, we are providing convenient parking options in Barrie. While we encourage everyone to use this app, all existing parking payment methods (pay stations, meters) remain available.
For a limited time, residents who receive a parking ticket from the City can have the ticket cancelled if they provide proof of purchase from a Barrie restaurant in an amount equal to or greater than the set fine, within five days after receiving the ticket. The program does not apply to tickets related to safety matters. To submit a request for the cancellation of a parking ticket, residents can email a copy of their ticket and restaurant receipt to
The HotSpot parking app is now available to use in
City-owned paid parking areas within the downtown, waterfront, and Gallie Court / Quarry Ridge. HotSpot is available to download from
Google Play and
Parking rates remain the same, but HotSpot charges a $0.20 convenience fee (per parking session) to use the app. If you are a frequent parker, consider signing up for a $2 monthly or $20 annual membership to avoid paying the convenience fee on every parking session.
The HotSpot app will enhance your parking experience:
No more searching for change or finding the nearest pay station. With HotSpot, you can easily pay for a parking session from the comfort of your vehicle.
Running late from a meeting, appointment, or lunch date? HotSpot will send you a reminder to top up your parking session from your phone. Bonus – you avoid risking a parking ticket with no added fees.
Can't check your phone to extend a parking session? No problem! You can refund unused parking time using HotSpot for future parking sessions.
parking ticket and want to take advantage of the early payment discount? Submit a picture of your ticket on the app and pay directly from your wallet balance. HotSpot will process the payment directly through the City's existing payment portal.
HotSpot's customer service is available 24/7 and provides frontline support for all account, technical, and payment concerns. HotSpot will forward all City-related matters directly to
Service Barrie to ensure you receive a seamless experience.
The app is uniquely designed to use a wallet system that reduces transaction fees. You can set up an account, deposit a minimum of $10, and use those funds to pay for parking sessions. A one-time convenience fee of $0.20 will be charged on each parking session which allows you to pay, top up time, and refund any unused time.
HotSpot offers monthly and annual memberships ($2/month or $20/year). Members do not pay the $0.20 convenience fee per parking session and can use the HotSpot app in all participating locations (including Peterborough, Collingwood and Sudbury) at no additional cost.
No, meters and pay stations remain available to pay for parking. The parking app is meant to complement these existing options.
No, parking is the only service available at this time.
downtown parking has a two-hour maximum time limit in order to drive turnover and increase availability of storefront parking spaces. For longer errands, please try using the nearest parking lot.
The City worked with HotSpot to complete a Privacy Impact Assessment and ensure the app is set up to protect your data. Your personal data will not be shared or sold to third parties. If you are not comfortable paying electronically, you can still pay for parking using cash and/or credit at meters and some machines.
Enforcement Officers have a tool that uses your licence plate to determine if you have paid for parking. To avoid a ticket, it is important that you select the vehicle you are currently driving when paying for a parking session, and make sure there are no typos when you enter your licence plate when setting up your account. You must follow all other traffic rules, such as maximum parking time limits.
The app is uniquely designed to use a virtual wallet system that reduces transaction fees for customers when you have a minimum $10 in your wallet. It also enables HotSpot to issue refunds if you return to your parking space early and end your session, and to avoid charging the user a convenience fee when they extend parking sessions.
HotSpot's membership options mean members don't pay a convenience fee for every parking session. By signing up for a monthly or annual membership ($2/month and $20/year), frequent parkers will save money over time. Infrequent parkers do not have to a sign up for a membership and will be charged a $0.20 convenience fee for every parking session.
No, because Georgian College uses a different parking app.
The HotSpot parking app is only available for use in
City-owned paid parking areas.
HotSpot is available for the
City-owned paid on-street parking along Gallie Court and Quarry Ridge Road.
Parking in the lots at the hospital is RVH-owned and operated.
No, you can also use a VISA debit card.
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