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Water & Wastewater Rates

The water rate structure increases the cost of water as water consumption increases, giving everyone a financial incentive to reduce water consumption. Properties using septic tanks or wells, and some commercial properties, may qualify for exemptions.

2018 Residential Rates  (Per cubic metre) 
Previous Bi-Monthly Rates
based on a 60-day billing period
Current  Bi-Monthly Rates
Effective May 1, 2018
Bi-monthly Usage Water Wastewater Water Wastewater
0–30 m3   $0.9827 $1.4201  $1.0124 $1.4651
30–60 m3 $1.9656 $2.4142 $2.0249 $2.4907
60–90 m3 $2.9483 $2.4142 $3.0373 $2.4907
> 90 m3 $3.9310 N/A $4.0498 N/A
Fixed Charge* $24.92 $33.72 $25.66 $34.78
2018 Non-Residential Rates (Per cubic metre) 
Previous Monthly Rates
based on a 30-day billing period
Current Monthly Rates
Effective May 1, 2018
Monthly Usage Water Wastewater Water Wastewater
0–15 m3 $0.9827 $1.3525 $1.0124 $1.3953
> 15 m3 $1.4742 $2.0288 $1.5187 $2.0932
Water & Wastewater fixed charges* (based on water service size)
13–19 mm $12.46 $16.86 $12.83 $17.39
25–32mm $31.15 $42.16 $32.08 $43.48
38mm $62.30 $84.32 $64.17 $86.96
50 mm $99.68 $134.92 $102.67 $139.14
75mm $218.05 $295.11 $224.59 $304.35
100mm $373.82 $506.02 $385.03 $521.86
150mm $778.77 $1,053.96 $802.13 $1,086.95
200mm $996.82 $1,349.07 $1,026.72 $1,391.30
250mm $1,432.94 $1,939.29 $1,475.93 $1,999.99
300mm $1,432.94 $1,939.29 $1,475.93 $1,999.99
* Fixed charges & water consumption are prorated to the actual number of billing days.

 
Water Billing Fees as of May 1, 2018

New Account Fee $35.00 + HST
Final Meter Reading Fee $17.50 + HST
Dishonoured Payment Fee $43.00
Water Certificate (per property) $73.00
Water Certificate (per property) 24 hour rush response $109.50
Water Account Fee for ownership or tenancy changes $35.00
Water History Statement
A record of all transactions occurring within a property water account for a specific year.
$12.50
Water Arrears Shut Off Administration Fee $37.00 + HST  + Canada Post Registered Letter Fee
Water On/Off $92.90
Payment Redistribution Fee(for misapplied payments) $40.00/payment
The above figures are included in Schedule F of the 2018 Fees By-law.

Exemptions

There are three types of exemptions listed within the Water and Wastewater Billing By-law

Water Only Rate Exemption
Properties using a septic tank

Water Only Exemption: applies to those properties connected to the municipal drinking water system and that use a private wastewater system:

  1. The owner must demonstrate that the property does not have a connection to the municipal wastewater system and;
  2. The owner shall submit a completed Class 1 - Water Only Exemption application including a lot and flow diagram, wastewater system approval under Part VIII of the Ontario Building Code or a Use permit under Part VIII of the Environmental Protection Act, R.S.0. 1990 or its predecessors (if available);
  3. An invoice for the application fee as specified in the Fees By-Law will be sent to the owner upon receipt of the application. Should the invoice not be paid prior to the issuance of the Approval Certificate, the invoice cost will be added to the tax roll for the property. In the event there is no municipal wastewater system available at the street, the application fee does not apply;
  4. Any exemption status will be terminated when the approval certificate expires or ownership of the property changes;
  5. Owners must re-apply for the exemption as outlined in this section prior to the approved certificate expiration in order to continue to be eligible for the exemption; 
  6. The Owner must, upon availability of a municipal wastewater connection, as per Section 9.3 (a) of this By-law, notify the City and the Class 1 - Water Only Exemption will be terminated as of the connection date; and 
  7. The City reserves the right to verify the continued validity of the Class 1 - water only exemption status, at its discretion.
Wastewater Only Rate Exemption
Properties using a well

Wastewater Only Exemption: applies to those properties connected to the municipal wastewater system and use a private water supply:

  1. The owner must demonstrate that the property does not have a connection to the municipal drinking water system and;
  2. The owner shall submit a completed Class 2 - Wastewater Only Exemption application including a lot and flow diagram;
  3. An invoice for the application fee as specified in the Fees By-Law will be sent to the owner upon receipt of the application. Should the invoice not be paid prior to the issuance of the Approval Certificate, the invoice cost will be added to the tax roll for the property. In the event there is no municipal drinking water system available at the street, the application fee will not apply;
  4. The owner will obtain a meter, approved by the Environmental Services Department, to measure water consumption for the calculation of wastewater charges;
  5. The owner shall obtain the required permits and the meter installation must be approved by the Environmental Services Department;
  6. The owner will be responsible for maintaining and repairing the meter and related equipment as required by the Environmental Services Department,
  7. Any exemption status will be terminated when the approval certificate expires, ownership of the property changes or the owner fails to maintain or repair the meter and/or related equipment;
  8. Owners must re-apply for the exemption as outlined in this section prior to the approved certificate expiration in order to continue to be eligible for the exemption;
  9. Industrial, commercial and/or institutional properties must comply with the Sewer Use By-Law and Backflow Prevention By-law in order to apply or maintain the exemption status. Any non-compliance will result in the denial of the application or termination of the approved exemption;
  10. The owner must, upon availability of municipal drinking water connection as per Section 9.4 (a) of this By-law, notify the Finance Department and the Class 2 - Wastewater Only Exemption will be terminated as of the connection date; and
  11. The City reserves the right to verify the continued validity of the exemption status, at its discretion.
Class III Exemption 
Industrial, Commercial or Institutional properties that redirect a minimum of 100m3 of water per month away from the municipal wastewater works. 

Class 3 Exemption: available to Industrial, Commercial and/or Institutional water users who redirect a minimum monthly average of 100 m3 of water away from the municipal wastewater system due to evaporative losses in HVAC systems, water consumed in product, and once through cooling water. For the purpose of the By-Law:

  1. Multi-residential units using a single water supply will be considered a commercial water user;
  2. The owner or tenant shall submit a completed Class 3 Exemption application including schematic and exemption meter information;
  3. An invoice for the application fee as specified in the Fees By-law will be sent to the applicant upon receipt of the application. Should the invoice not be paid prior to the issuance of the Approval Certificate, the invoice cost will be added to either the water bill or the tax roll for the property;
  4. The applicant shall obtain all exemption meters and/or other measuring devices, approved by the Environmental Services Department, to measure water consumption for the wastewater charge calculation;
  5. The applicant shall obtain the required permits and will be responsible for the installation of the meter(s) and related equipment, approved by the Environmental Services Department. Any proposed schematic changes related to the exemption must be pre-approved;
  6. The applicant will be responsible for maintaining and repairing the meter(s) and related equipment, as required by the Environmental Services Department;
  7. Any exemption status will be terminated when the approval certificate expires, ownership or tenancy changes, applicant fails to maintain/repair the equipment or if any changes are made to the approved plumbing schematic;
  8. Applicants must re-apply for the exemption as outlined in this section prior to the Approved Certificate expiration in order to continue to be eligible for this exemption;
  9. Applicants must comply with the Sewer Use By-Law and Backflow Prevention By­ law in order to apply or maintain the exemption status. Any non-compliance will result in the denial of the application or termination of the approved exemption; and
  10. The City reserves the right to verify the continued validity of the exemption, at its discretion.

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